HR Assistant (Bereavement)

Aston Carter•Austin, TX

10d•$23 - $23•Remote

About The Position

This role supports a centralized bereavement program by providing compassionate, personalized assistance to employees during bereavement. As a Case Manager on a high-touch services team, the HR Assistant delivers real-time guidance on bereavement leave, applies policies accurately, and manages sensitive cases through multiple communication channels. The role ensures employees receive clear information and timely updates while providing a trusted case management experience aligned with customer service expectations and global HR standards. The position is fully remote and based out of Austin, Texas. It is fast-paced and deadline-driven, with frequent communication by phone, chat, and online case platforms. The employee uses case management tools, HR systems, and Microsoft Office to manage and document interactions. The role requires professionalism, confidentiality, compassion, and flexibility to work varied hours, including weekends, nights, and holidays.

Requirements

At least 1 year of human resources experience.
Experience working with HR processes and systems.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to work a flexible schedule that may include weekends, nights, and holidays.
Fluency in spoken and written English, including speaking, reading, and writing.
Strong communication skills and ability to convey complex policy information clearly and empathetically.
Organizational skills and attention to detail to manage multiple cases and documentation accurately.

Responsibilities

Provide empathetic, real-time support to employees seeking information or assistance related to bereavement policy and time off.
Explain bereavement policies clearly, compassionately, and respectfully in light of employees’ individual circumstances.
Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues.
Assess each case and adjust case management plans as employee needs evolve.
Respond to sensitive situations in ways that prioritize employee experience and de-escalate complex or emotionally charged cases.
Manage workload to meet productivity goals and proactively escalate significant changes or gaps in assigned work.
Provide regular verbal and written updates to employees and internal stakeholders.
Follow standard operating procedures, applicable federal and state regulations, and internal company policies.
Maintain accurate and timely system records and case documentation.
Partner with internal teams and HR business partners to coordinate support across functions.