HR Assistant - Bereavement

Aston Carter • Boulder City, NV

10d • $23 - $23 • Remote

About The Position

The Bereavement & Employee Support Advisor supports employees navigating bereavement leave as part of a high-touch services bereavement centralization program. The role provides compassionate, personalized guidance through phone, chat, ticketing, and case channels, applying company policies with empathy, gathering accurate information, and delivering a connected case management experience. It requires strong communication and organizational skills, attention to detail, a customer-service mindset, sound judgment in sensitive situations, and the ability to work in a fast-paced environment.

This is a fully remote contract position based out of Las Vegas, Nevada. Advisors work from a home office and support employees across multiple locations, using HR systems, case management tools, and Microsoft Office. Schedules may include weekends, nights, and holidays. The culture emphasizes compassionate service, collaboration with internal teams, and adherence to established policies and regulations.

Requirements

• Bachelor’s degree or equivalent, or at least one year of professional experience.
• At least one year of human resources experience.
• Experience working with HR processes and systems.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Fluency in spoken and written English, including the ability to read English.
• Strong customer service skills and ability to provide empathetic, high-touch support.
• Excellent verbal and written communication skills for interacting with employees and stakeholders.
• Strong organizational skills and attention to detail when managing cases and documentation.
• Ability to prioritize workload effectively in a fast-paced environment.

Nice To Haves

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Degree in Social Work or another Health and Human Services discipline.
• At least one year of experience as an HR Business Partner, Case Manager, or in benefits-related roles.
• Familiarity with case management systems and processes.
• Experience reviewing cases for benefits eligibility and determining appropriate benefits for specific situations.
• Experience establishing and executing case management plans.
• Background in human resources, data entry, customer service, and case management.
• Interest in gaining HR and case management experience in a fast-paced, corporate-style environment.

Responsibilities

• Provide empathetic, real-time support to employees seeking information about bereavement policy and time off.
• Explain bereavement policies clearly, compassionately, and respectfully in light of individual circumstances.
• Provide inbound and outbound support through phone, chat, and case channels in specialized support queues.
• Assess employee situations and adjust case management plans as needs evolve.
• Handle sensitive and complex situations with a focus on employee experience and de-escalation where possible.
• Manage workload to meet productivity goals and escalate significant changes or gaps in assigned work.
• Communicate regular updates clearly to employees and internal stakeholders, verbally and in writing.
• Follow standard operating procedures, applicable federal and state regulations, and company policies.
• Maintain accurate and timely system records, documentation, and case notes.
• Partner with internal teams and local HR support functions to coordinate employee support.
• Use HR processes and systems to research, track, and resolve bereavement-related inquiries and cases.
• Review cases for benefits eligibility, determine appropriate benefits, and establish and execute case management plans as needed.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical Illness, Accident, and Hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, such as PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level