HR Assistant - Bereavement

Aston Carter • Concord, NC

10d • $23 - $23 • Remote

About The Position

The Bereavement & Employee Support Advisor supports employees navigating bereavement leave through a high-touch, centralized service program. The role provides compassionate, personalized guidance; explains and applies bereavement policies; gathers accurate information; and manages employee cases across phone, chat, ticketing, and case channels. Advisors assess sensitive circumstances, make sound judgments, and coordinate with internal teams to deliver a connected case management experience.

This is a fully remote contract position based in Concord, North Carolina. The work is fast-paced and corporate in style, with support provided to employees across multiple locations. The schedule may include weekends, nights, and holidays. The stated pay range is $23.00 per hour. The position is anticipated to close on November 4, 2026.

Requirements

• Bachelor’s degree or equivalent, or at least 1 year of professional experience.
• At least 1 year of human resources experience.
• Experience working with HR processes and systems.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Fluency in spoken, written, and read English.
• Strong customer service skills and ability to provide empathetic, high-touch support.
• Excellent verbal and written communication skills.
• Organizational skills and attention to detail to manage cases and documentation accurately.
• Ability to prioritize workload effectively in a fast-paced environment.

Nice To Haves

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Degree in Social Work or another Health and Human Services discipline.
• At least 1 year of experience as an HR Business Partner, Case Manager, or in benefits-related roles.
• Familiarity with case management systems and processes.
• Experience reviewing cases for benefits eligibility and determining appropriate benefits.
• Experience establishing and executing case management plans.
• Background in human resources, data entry, customer service, and case management.
• Interest in gaining HR and case management experience in a fast-paced, corporate-style environment.

Responsibilities

• Provide empathetic, real-time support to employees seeking information about bereavement policy and time off.
• Explain bereavement policies clearly, compassionately, and respectfully, considering individual circumstances.
• Provide inbound and outbound support through phone, chat, and case channels in specialized support queues.
• Assess employee situations and adapt case management plans as needs change.
• Handle sensitive and complex situations while prioritizing employee experience and de-escalating where possible.
• Manage workload to meet productivity goals and escalate significant changes or gaps in assigned work.
• Communicate regular updates clearly to employees and internal stakeholders, verbally and in writing.
• Follow standard operating procedures, applicable federal and state regulations, and company policies.
• Maintain accurate, timely system records, documentation, and case notes.
• Coordinate with internal teams and local HR support functions to provide seamless employee support.
• Use HR processes and systems to research, track, and resolve bereavement inquiries and cases.
• Review cases for benefits eligibility, determine appropriate benefits, and establish and execute case management plans as needed.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life insurance and AD&D coverage for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, which may include PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level