HR and Operations Generalist

Mashgin•Palo Alto, CA

1d•$115,000 - $145,000•Hybrid

About The Position

We are looking for an HR and Operations Generalist who will serve as the "connective tissue" of our People function. In this role, you won't just be checking boxes; you will be the guardian of the employee experience, ensuring that nothing falls through the cracks from the moment a candidate signs their offer letter to their last day at the company. You are organized to a fault, empathetic by nature, and possess a "no task is too small" mentality. You will report directly to the VP of People and Operations, and work closely with leadership to ensure our operations are seamless, compliant, and supportive of a high-performance culture. This position may require you to be onsite in our Headquarters at least one day per week.

Requirements

Experience: 5+ years of experience in HR Operations, People Ops, or an HR Generalist role, preferably in a fast-paced startup environment.
International Exposure: Familiarity with managing international contractors or employees through EOR platforms (e.g., Deel, Remote, or Rippling).
Detail Orientation: An almost obsessive attention to detail. You pride yourself on catching the small things that others miss.
Communication: Exceptional written and verbal communication skills. You can explain complex benefit plans or policy updates in a way that is easy to understand.
Discretion: Ability to handle sensitive and confidential information with the utmost integrity.
Adaptability: A high degree of comfort with ambiguity. You can pivot quickly when priorities shift.

Nice To Haves

Experience with our tech stack (e.g., Notion, Rippling, Slack, G-Suite).
Deep knowledge of California labor laws.
A passion for AI, technology and startups.

Responsibilities

Onboarding & Offboarding: Own the end-to-end onboarding experience for new hires in the US and international team members (EOR). Youâll ensure every "Mashgin-er" feels welcomed, equipped, and ready to contribute from Day 1.
The Compliance Guardian: Maintain and update the Employee Handbook and company policies. Youâll keep a pulse on labor laws and compliance tracking to ensure we are protected as we scale.
Employee Support: Act as the first point of contact for employee inquiries regarding benefits, payroll, and general company policies. Youâll be the friendly face of HR that people turn to for help.
Manager Enablement: Partner with managers to navigate employee lifecycle events, including leaves of absence, promotions, and internal transfers, providing the administrative and tactical support they need to lead effectively.
Process Optimization: Constantly look for ways to automate or improve our internal People processes. Whether itâs streamlining our HRIS data or improving our benefits enrollment flow, youâre always looking for a better way.