HR Analytics & Coordination Manager

Georgia Department of Revenue•Atlanta, GA

3d•$56,311 - $73,677

About The Position

The Georgia Department of Community Health is seeking an HR Operations Manager to lead a team of HR Coordinators. The role oversees employee data management, compliance reporting, time and absence administration, benefits coordination, and payroll support. It connects strategic HR goals with day-to-day administrative execution and ensures HRIS systems are accurate, secure, and compliant with state and federal regulations. The manager provides team leadership, establishes operational standards and controls, assigns and monitors workloads, coaches direct reports, handles escalated HR matters, and identifies process and service improvements. The role also oversees employee record changes and HRIS access, timekeeping and leave administration, payroll coordination, benefits transactions and inquiries, workers’ compensation documentation, records retention, and HR reporting and analysis. This is an unclassified, at-will position with the Georgia Department of Community Health. Candidates are subject to background history, reference, and credit checks. The position may be filled at a lower or higher position level and may close once a satisfactory applicant pool is identified.

Requirements

High school diploma or GED.
Three years of managerial or supervisory experience in human resources.
An equivalent combination of knowledge, education, job or internship experience, training, or certifications may be substituted year-over-year if it provides the necessary knowledge and skills.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field.
HR certification, such as SHRM.
Knowledge of human resources principles, practices, policies, and procedures.
Experience in a governmental, public-sector, healthcare, or highly regulated environment.
Progressive experience in HR operations, benefits administration, time and absence administration, payroll administration, and/or personnel records management.
Significant knowledge of FMLA, LOA, and Workers’ Compensation guidelines.
Experience administering a human resources information system (HRIS).
Advanced proficiency in MS Word, Excel, and Outlook.
Demonstrated experience and understanding of data visualization.

Responsibilities

Provide day-to-day leadership, direction, and oversight to a team of HR Coordinators.
Establish and monitor operational standards, standard operating procedures, process documentation, checklists, workflow controls, and service level expectations.
Assign, prioritize, and monitor team workloads to ensure HR transactions, employee inquiries, reporting, and compliance activities are completed accurately and on time.
Evaluate direct reports’ performance and provide coaching, guidance, feedback, and professional development opportunities.
Serve as the primary escalation point for complex or sensitive HR operational matters.
Identify opportunities to improve HR processes, eliminate inefficiencies, strengthen internal controls, and enhance customer service.
Validate changes to employee records and identify discrepancies in employment status, position, compensation, organizational assignment, personal information, leave status, and other personnel actions.
Coordinate with agency IT and enterprise partners to resolve system issues and data discrepancies.
As an Agency Security Partner, ensure HCM users have appropriate security role access and that access is deactivated promptly when needed.
Ensure employee work hours, overtime, leave, and other timekeeping activities are processed accurately and promptly to support payroll.
Ensure required notifications and documentation for LOA/FMLA cases are provided accurately and on time, and that leave codes and statuses are correctly reflected in HRIS.
Facilitate training on time, attendance, and leave policies, processes, and procedures.
Partner with payroll during active payroll runs to review compensation changes and payroll reports and identify discrepancies requiring correction before processing.
Coordinate with payroll and other stakeholders to resolve paycheck discrepancies, tax withholding issues, and other payroll concerns.
Educate and support agency staff on benefit plans and options during open enrollment and new employee orientation.
Ensure employee benefit elections, deductions, out-of-pocket premium payments, and eligibility transactions are processed accurately and on time.
Coordinate with benefits providers, enterprise benefits administrators, and other stakeholders to respond to inquiries and resolve benefits discrepancies.
Ensure workers’ compensation claims and supporting documentation are submitted accurately and promptly in accordance with applicable policies, procedures, and legal requirements.
Establish and monitor controls to ensure onboarding, offboarding, medical, confidential personnel, and employment records are completed accurately and retained according to laws, policies, and retention requirements.
Oversee preparation and distribution of weekly, monthly, quarterly, and ad hoc HR reports and dashboards.
Analyze HR operational data and audit findings to identify trends, recurring issues, discrepancies, process gaps, and potential compliance risks.