HR Advice Specialist (US) - HR Investigations

TD•Mount Laurel, NJ

9d•$72,280 - $108,160•Onsite

About The Position

The HR Advice Specialist leads complex, high-risk case management and investigations from start to finish for assigned portfolios and business lines. This includes advising on disciplinary approaches and employment decisions in accordance with HR and TD operating models, policies, protocols, and external legal requirements. The role provides specialized advice to HR and business partners on sensitive employment matters, supports risk mitigation and effective HR governance, and works closely with stakeholders across the organization to gather and assess information, evaluate situations, and recommend case-specific strategies and options. The specialist also conducts field interviews, site visits, information sessions, and employee insight activities to identify workplace issues and risks and recommend proactive responses. The role maintains accurate case documentation, monitors case-management trends, escalates significant issues, supports process improvements, and contributes to teamwork and continuous learning within the HR Advice Channel.

Requirements

Demonstrated sound judgment, decision-making ability, accountability, and ownership of results and recommendations.
Ability to build and leverage internal relationships across organizational and functional areas.
Strong influencing skills and ability to engage colleagues, business partners, stakeholders, and business leaders.
Ability to prioritize and demonstrate excellent time management.
Excellent written and verbal communication skills.
Strong listening, information-seeking, probing, and response skills.
Ability to build partnerships, manage relationships, collaborate, influence, and resolve issues.
Understanding of business goals and objectives.
Technical HR expertise and Employee Relations expertise.
Risk-management knowledge.
Adaptability and flexibility.
Teamwork and cooperation.
Bachelor’s degree preferred.

Responsibilities

Lead complex, high-risk HR case management and investigations end-to-end, including disciplinary approaches and employment decisions.
Advise HR and business or corporate partners on sensitive HR and employment matters requiring investigation, including Code of Conduct breaches, Respect in the Workplace matters, and whistleblower cases.
Partner with managers, employees, HR Shared Services, HR Advice and Business Partners, Employee Relations, HR Centers of Excellence, Legal, and Global Security and Investigations to gather information and analyze facts.
Provide strategies, options, and case-specific risk assessments on complex HR and employment matters.
Resolve issues within delegated authority and escalate matters or seek expertise where appropriate.
Conduct field interviews, site visits, information sessions, HR visits, employee insight or In Touch sessions, and focus groups to identify workplace issues and risks.
Build trust and credibility with business partners and consider perspectives from both managers and employees when resolving issues.
Use established risk-mitigation tools to help the business operate within TD’s acceptable employment risk profile.
Provide management information on trends, issues, and opportunities; monitor the case-management database and contribute to executive-level reporting.
Identify and escalate issues with broad corporate implications or risks.
Maintain accurate documentation, proactively follow up on outstanding matters, and enter case files into the database in a timely manner.
Operate in accordance with standard operating procedures and delegated authority.
Identify process-improvement and efficiency opportunities.
Promote teamwork, teambuilding, and continuous learning within the team and broader HR Advice Channel.
Support the Bank’s customer service strategy and contribute to improvements in the partner and customer experience.
Participate as a team member, share information and knowledge, communicate project and issue progress, and contribute to a positive and inclusive work environment.
May provide leadership, training, and guidance to other team members.