HR Administrator

VSP Vision Care•San Antonio, TX

1d•$18 - $29•Hybrid

About The Position

Under general supervision, process administrative tasks such as responding to routine employee inquiries regarding general human resources related topics including employee policies, programs, benefits, payroll, leaves of absence, workers’ compensation, ergonomics, etc. Expected to address most requests independently, however, may rely on various specialist functions, such as benefits, disability management, payroll, and/or wellness for more complex or appropriately escalated inquiries. Utilize human resources knowledge base to answer employee inquiries/issues Use procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues Recognize unusual events or consistent problem areas and works with management to resolve arising issues Explain insurance coverage and other benefits to employees Serve as liaison with carrier/vendor contacts to address research and/or resolve data issues Suggest methods to update, simplify, and enhance processes, procedures and technologies Escalate complex cases to appropriate resource if additional expertise and/or research required Perform all work in accordance with established Human Resources Division standards.

Requirements

Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills and abilities.
Two to four years of experience effectively processing benefits, payroll and/or disability management inquiries.
High level of interpersonal skills to handle sensitive and confidential situations and documentation.
Ability to take ownership of the problem leading to a solution.
Ability to multi-task in a high volume setting.
Superior customer service orientation and verbal/written communication skills.
Attention to detail in composing and proofing materials, establishing priorities and meeting service levels and deadlines.
Ability to navigate through multiple computer applications including, but not limited to HRIS, intranet, online timekeeping and payroll data applications; and knowledge of various computer software applications.
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Responsibilities

Respond to routine employee inquiries regarding general human resources related topics including employee policies, programs, benefits, payroll, leaves of absence, workers’ compensation, and ergonomics.
Address most requests independently, but may rely on specialist functions for complex or escalated inquiries.
Utilize human resources knowledge base to answer employee inquiries/issues.
Use procedures, policy manuals, knowledgeable tools, and other reference materials to assist in resolving inquiries or issues.
Recognize unusual events or consistent problem areas and work with management to resolve arising issues.
Explain insurance coverage and other benefits to employees.
Serve as liaison with carrier/vendor contacts to address, research, and/or resolve data issues.
Suggest methods to update, simplify, and enhance processes, procedures, and technologies.
Escalate complex cases to the appropriate resource if additional expertise and/or research is required.
Perform all work in accordance with established Human Resources Division standards.