Housing Support Staff - Haven Heights

The Salvation Army Southern California • Redmond, WA

6d • Onsite

About The Position

The Housing Support Staff work closely with the residents of Haven Heights to provide a clean and secure living environment, access to basic needs, and crisis intervention. Their responsibilities include conducting periodic safety inspections, responding to emergency situations, and maintaining detailed records and documentation. This position works in close coordination with Haven Height’s leadership and client services team and receives direct supervision from the Housing Supervisor.

Requirements

• High school diploma or GED.
• 6 months of experience in public contact/customer service.

Nice To Haves

• Experience working with individuals experiencing homelessness in a shelter/residential program.

Responsibilities

• Provide assistance, support, and information to residents to ensure a safe environment that is compliant with all rules and policies.
• Provide supportive care to residents experiencing personal crises.
• Conduct periodic walking inspections of the facility for the purpose of identifying, initiating appropriate action (reporting, correction, etc.) of hazards, inappropriate behavior, necessary repairs, or other notable conditions.
• Respond to emergency situations that may arise, making decisions within policy guidelines as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including providing timely and appropriate notification to policy, fire, emergency medical, and supervisory authorities.
• Demonstrate a working knowledge of emergency resources and service organizations.
• Collaborate with maintenance staff to uphold the facility’s cleanliness, safety, and maintenance standards.
• Ensure the facility’s regular practice of public health safety protocols.
• Maintain case records, required forms and reports, and social services systems (e.g. WellSky, HMIS, Bridges & Others) in the prescribed format.
• Participate in staff meetings.
• Work cooperatively with other The Salvation Army staff and programs.
• Perform other duties as requested.

Benefits

• paid holidays
• vacation time
• sick time
• medical insurance
• vision insurance
• dental insurance
• Life and Voluntary Options
• employer-paid life insurance policy
• Voluntary supplemental life, short-term and long-term disability plans
• Retirement Plans
• Employer-funded Money Purchase Pension Plan (Defined Contribution Plan)
• employee-funded voluntary 403(b) option
• Parental Leave
• Sick Leave
• Paid Vacation
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED