Specialist, Housing Support Level I

Thundermist Health•Woonsocket, RI

About The Position

The Housing Support Specialist provides time-limited, skill-building support to help individuals obtain and maintain stable housing and live independently in the community. The role supports housing searches and applications, move-in readiness, landlord relationships, tenant education, and the resolution of behaviors or barriers that could jeopardize tenancy. The specialist conducts screenings and comprehensive housing assessments, develops person-centered Home Stabilization Service Plans with individuals and their care teams, and updates service and crisis plans as needs change. The position coordinates with healthcare, behavioral health, and social service providers; facilitates referrals; participates in case conferencing; and advocates to address service gaps. The role also maintains timely documentation and uses HMIS and other systems to support service tracking and coordination. The specialist works full-time during normal operating hours, which may include evenings and weekends, and may occasionally work unscheduled overtime. Work includes meeting patients in the community, at home, in hospitals, or in other community settings, with travel within Rhode Island.

Requirements

High school diploma or equivalent.
One year of case management experience.
Knowledge of the principles, methods, and procedures of Home Stabilization Services intended to support beneficiaries in obtaining and maintaining residence in independent community settings.
Broad knowledge of relevant professional, technical, and clinical information across assigned departments.
Ability to communicate effectively and collaborate with patients, care teams, and external community agencies.
Exceptional oral and written communication skills and proficiency in applicable medical terminology.
Professionalism, self-direction, autonomy, leadership, training skills, customer-service orientation, and problem-solving ability.
Proven success handling difficult conversations with all levels of staff.
Demonstrated commitment to patient-centered, high-quality care for diverse and underserved populations, health equity, and community health.
Compassion, cultural humility, and genuine investment in patients’ well-being.

Responsibilities

Provide time-limited, skill-building supports that promote independence and long-term housing stability.
Assist individuals with housing searches and applications.
Support move-in readiness, including identifying and securing resources for moving and start-up expenses.
Ensure living environments are safe and appropriate before move-in.
Help individuals develop and maintain positive relationships with landlords and property managers.
Educate individuals about tenant rights, responsibilities, and lease compliance.
Identify and address behaviors that may jeopardize housing, including late rent payments or lease violations.
Conduct screenings and comprehensive housing assessments to identify needs, preferences, and barriers to successful tenancy.
Develop and maintain person-centered Home Stabilization Service Plans in collaboration with individuals and their care teams.
Incorporate goals related to housing stability, health, behavioral health, employment or income, and social connectedness into service plans.
Regularly review and update service and crisis plans to reflect current needs and barriers.
Coordinate care with healthcare, behavioral health, and social service providers.
Facilitate referrals and connections to services that support housing stability and overall well-being.
Participate in case conferencing to align care plans, monitor progress, and reduce duplication of services.
Identify service gaps and advocate for appropriate supports.
Maintain accurate and timely documentation of assessments, service plans, and care coordination activities.
Document providers involved in care, including their roles and contact information.
Use HMIS and other systems to support service tracking, information sharing, and coordination.
Attend and actively participate in internal and external meetings.
Maintain compliance with HIPAA, OSHA, and organizational policies and procedures.
Promote effective communication with supervisors, colleagues, and external partners.
Engage in ongoing professional development and training.
Support operational efficiency and continuous improvement efforts.