Housing Supervisor – Housing Choice Voucher Program (Onsite)

hrEdge•Chicago, IL

1d•Onsite

About The Position

hrEdge Consulting is recruiting on behalf of AMA Consulting Group for a Housing Supervisor at the Chicago Housing Authority’s West Office. The role oversees daily onsite office operations and staff performance for the Housing Choice Voucher (HCV) program, while supporting participants, landlords, and visitors. The supervisor helps keep cases moving, resolve customer concerns, improve service delivery, and maintain a welcoming and professional environment. The position is onsite, full-time, salaried, and exempt, with a salary of $53,000–$58,500 annually. It reports to the Project Manager, has a target start date of November 9, 2026, and may require travel up to 10%, depending on project needs.

Requirements

At least one year of Housing Choice Voucher Program experience.
At least three years of supervisory experience in affordable housing.
Strong knowledge of affordable housing regulations and tenant/landlord requirements.
Experience managing customer concerns, competing priorities, and deadlines.
Strong communication, conflict resolution, and staff coaching skills.
Proficiency with Microsoft Office and housing program software.
Ability to work onsite in a busy, customer-facing environment.

Nice To Haves

Bachelor’s degree in Business Administration, Public Administration, Housing Management, or a related field.
Current HCV credentials or other affordable housing certifications, such as PH or LIHTC.

Responsibilities

Serve as AMA’s primary onsite contact for program participants, landlords, and visitors, and provide clear, respectful guidance on program processes.
Resolve escalated customer concerns with empathy, sound judgment, and de-escalation skills; track issues through timely follow-up and resolution.
Oversee daily office activity, customer flow, work queues, and deadlines.
Identify and address operational bottlenecks that delay service or case completion.
Maintain an organized, customer-friendly office and consistent documentation practices.
Coordinate with leadership and client representatives on service needs, operational challenges, and emerging risks.
Provide day-to-day staff guidance, training, and mentoring; manage workloads, monitor performance, and support timely, accurate work.
Oversee timecards, data integrity, and quality control.
Recognize staff contributions and foster a positive, accountable team environment.
Support compliance with HCV regulations, applicable policies, and internal standards.
Review documentation and data for accuracy and completeness.
Document escalations and operational concerns clearly and promptly.