Housing Services Program Coordinator

Community Development Partners•Newport Beach, CA

14h•Hybrid

About The Position

At Community Development Partners, we are deeply proud of our track record of providing award-winning solutions to housing. We work every day to achieve our mission of creating life-enhancing affordable housing that transcends the fundamental goal of providing high quality homes by building innovative and sustainable developments with a focus on long-term community engagement. As a mission-driven certified B Corp, we are unique in our field as a for-profit developer that leads with our impact goals. Since our inception in 2012, we have built a portfolio of nearly 3,000 homes with another 1,000 in our pipeline, amounting to over $1.2 billion in total development costs. Sure, that’s what we do, and we are passionately committed to it, but equally as important is who we are as a team. We believe in forward progress, continuous collaboration, authentic connection, and mixing it all up with a healthy dose of fun. As an Equal Opportunity Employer, we offer a full suite of benefits that includes highly subsidized insurance, retirement plan with matching contributions, a sabbatical program, cell phone reimbursement, PTO, and more. Our Asset Management team needs your desire to partner with the community and your ability to build collaborative relationships, as our new Services Program Coordinator! If you are committed to the community and passionate about services that support marginalized and underserved populations, and you believe that housing and supportive services are something we can provide to all members of our society, this may be the right role for you. As our Services Program Coordinator, you will manage resident services partners across the CDP portfolio, ensuring implementation of strategic goals and plans at properties throughout California and Arizona. You’ll work collaboratively with Asset Management to ensure that residents and properties are healthy and stable. Here at CDP we work in a hybrid model, working out of our Newport Beach, CA office 3 days each week, although this position will also include periodic travel to the California and Arizona properties within your portfolio.

Requirements

Strong written and verbal communication skills, allowing for clear and succinct communication in a variety of settings (phone, in-person and email), and with people of various backgrounds and levels, both internally and externally.
Thorough understanding of MS Office and Google Workspace.
A strong customer focus, with dedication to meeting the expectations, needs and requirements of internal and external stakeholders, successfully gaining their trust and respect.
Willingness to roll up your sleeves and dig in, finding creative solutions to new and old challenges.
Ability to work successfully both independently and with others, building professional working relationships based on mutual trust and respect.
Ability to successfully build rapport and collaborative partnerships with all levels of employees, managers, residents and partners, that are based on mutual trust and respect.
Confidence in, and enjoyment from, dealing with complex dynamics and situations.
Strong planning and organizing skills, with the ability to work on multiple projects simultaneously and while adhering to deadlines.
Thorough knowledge of Fair Housing laws and industry standards of confidentiality, and the ability to utilize this knowledge in daily practice.
Minimum of 2 years’ experience building or managing programs that support resident or community services.
Proven experience building strong, collaborative partnerships with external partners and service providers.
Valid Driver’s license, transportation, and the ability to periodically visit projects.

Nice To Haves

Bachelor’s degree in public health, social work, psychology, real estate, business, or a related field, or equivalent experience preferred.

Responsibilities

Manage partnerships with local non-profits, community organizations, and service providers across the CDP portfolio, providing technical assistance to service providers as needed.
Ensure services are tailored to resident profiles and incorporate a well-rounded mix of programs to enhance resident education, skill-building, community building and more.
Oversee third party service providers across the portfolio in order to ensure regulatory compliance and satisfaction of residents.
Communicate thoughtfully and effectively with individuals of diverse backgrounds, both on-site at our properties and with all external partners and service providers, in order to ensure that service delivery at all properties aligns with CDP’s vision and goals for the projects.
Coordinate with Property Management and Asset Management staff around issues related to operations in order to ensure consistent communication practices and alignment of shared goals.
Manage tracking and reporting of program utilization and impact.
Collect both quantitative and qualitative data from service providers.
Other duties as assigned.