Housing Services Program Assistant

Kennebec Valley Community Action Program • Waterville, ME

14h • Onsite

About The Position

The Housing Services Program Assistant serves as a first point of contact for clients, responsible for triaging inquiries, scheduling appointments, and clearly explaining program policies and procedures. The position provides information and appropriate referrals, supports accurate data entry and reporting, and completes a variety of administrative tasks to ensure efficient program operations. This role requires regular interaction with the public and a strong commitment to delivering professional, responsive, and client-centered service.

Requirements

• Accurate keyboarding and math skills.
• Strong typing and computer skills with the ability to create documents and reports using office applications.
• Strong interpersonal, organizational, telephone, written and verbal communication skills.
• Ability to multi-task in a fast paced environment and adhere to deadlines.
• Ability to write legibly and spell accurately.
• Possess a valid driver’s license and have use of a vehicle insured to State of Maine requirements to travel within all of KVCAP’s service areas.
• Ability to pass State Bureau of Investigation, Department of Motor Vehicle, Department of Health and Human Services, Sex Offender Registry and Fraud background checks.

Nice To Haves

• Familiar with KVCAP programs and knowledge of community resources helpful.

Responsibilities

• Serve as the first point of contact for all Housing Department programs.
• Triage calls, emails and walk-in inquiries.
• Schedule client appointments, intakes and program services; assisting clients & gathering information.
• Maintain organized electronic and/or paper filing systems.
• Collaborate with program staff.
• Provide high-quality customer service with professionalism, confidentiality, empathy, and cultural sensitivity.
• Perform other related activities, as required, to assure program/department success.

Benefits

• 13 Paid Holidays, including Juneteenth and Indigenous People’s Day, plus one additional day during your Birthday month.
• Low cost health, dental, vision, life and long-term disability insurance options if working at least 24 hours per week.
• Generous Paid Time Off program that starts at 4 weeks per year.
• Employer-sponsored retirement plan that includes an employer contribution and an employer match.
• Annual CSA program that delivers a weekly box of food from local farms to all participating employees for 20+ weeks per year.
• Professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED