13570 - Housing Services Coordinator

S.U.C.C.E.S.S.•Vancouver, BC

13d•CA$21 - CA$30•Onsite

About The Position

The Housing Services Coordinator is responsible for the provision of direct housing services to the tenants, tenant relations and tenant support services/programs, and the overall operations of the property.

Requirements

Experience in Property Management
Knowledge of the Residential Tenancy Act, Strata Act and related legislations in regulations
Knowledge and experience with affordable housing geared towards low and moderate-income families of diverse backgrounds
Knowledge of BC Housing Management Commission programs
Excellent verbal and written communication skills
Ability to take initiative with excellent problem-solving skills
Ability to prevent and respond to problems on a timely manner
Ability to work independently and part of a team
Excellent interpersonal skills
Excellent conflict resolution skills
Excellent emotional management skills
Ability to work under well pressure and stay calm on stressful situations
Ability to be flexible and adapt to change and shifting of priorities
Excellent MS Office suite skills
Clear Criminal Record Check
Required to respond to emergencies during and after office hours

Nice To Haves

Professional designation in Social Services an asset
Other related professional designation may be considered
Knowledge of YARDI an asset

Responsibilities

Monitors safety in the working and living environment
Responds to the resident, client and tenant safety issues
Responds to and reports all hazards, near miss and incidents
Performs investigations to incidents and makes recommendations accordingly
Performs property management matters with emphasis on tenant needs and overall administration of the facility in collaboration with the Housing Services Manager
Ensures the housing project is in compliance with Operating Agreements, the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission regulations (if applicable) and other legislations and regulations
Works closely with Housing and Facility Maintenance Manager to ensure facilities are properly maintained in accordance with property maintenance and repair plans
Communicates maintenance and repair issues as they arise
Conducts move in/out suite inspections and coordinate repairs/maintenance with maintenance team as necessary
Market the housing project, ensuring that it's properly tenanted according to pre-determined occupancy goals, minimizing vacancy loss
Recruits, confirms eligibility, interviews, signs and explains tenancy agreements with new tenants in collaboration with Tenant Relations Coordinator
Prepares notices and communications to tenants
Calculates tenant deposits and refunds
Manages all RTB matters
Plans, coordinates and monitors programs and services that meet the needs of target groups of the tenant population
Identifies the needs of the tenant population through procedures such as needs assessment, focus group discussions, and communication meetings in consultation with Tenant Relations Coordinator, the Tenant Council or Committee (if applicable)
Develops monthly events calendar and informational flyers for programs and events as necessary with Tenant Relations Coordinator
Updates building bulletin boards and post up and distribute flyers for promotion
Establishes and encourages a Tenant Council, and facilitates and attends meetings as staff representative with Tenant Relations Coordinator
Arranges new tenant orientation and connects them to available services/programs, and respond to related enquiries
Supervises the use and booking process of amenity rooms
Prepares annual operating budgets and ensures expenditure controls to maintain budget in collaboration with Housing and Facility Maintenance Manager
Follows up on tenant arrears (collection, notices, eviction)
Reviews invoices and payments, including entering in software, coding of expenses and requesting and completing purchase orders
Prepares bank reconciliation
Monitors and verifies subsidy payments from BC Housing and/or other government agencies and report discrepancies
Prepares monthly property report (including financials and operations) submitted to Housing Services Manager
Maintains good communication and relationships with other service providers and external agencies for referrals and service collaboration
Liaises with external agencies (Fire, Police, Health) as well as nearby Strata's with Reciprocal Easement Agreements, and other government agencies as required
Attends meetings and performs other related duties as required by the position