Housing Search Case Manager

Way Finders•Springfield, MA

10d•$22 - $25•Onsite

About The Position

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Housing Search Case Manager. The Housing Search Case Manager supports our mission by working directly with families in need of housing or stabilization services to maintain housing, assessing needs and facilitating access to appropriate resources and services that promote overall well-being, self-sufficiency, and stability. Case Managers provide myriad support, from referrals to paperwork administration to making community connections, that will provide ongoing stability for families through their time in shelter and into stable housing.

Requirements

2 years' equivalent experience in housing/social services, with 1 year as a program specialist; a combination of experience plus an Associate degree may be a substitute
Demonstrated ability with Microsoft Office, and comfort learning new technologies
Excellent verbal, written, and interpersonal communication skills
Ability to work both independently and as a member of a team
Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
Valid driver's license and acceptable driving record; reliable vehicle
CORI/SORI

Nice To Haves

Bilingual (English/Spanish) verbal and written skills appreciated but not required

Responsibilities

Housing Search Case Managers work with families in shelter, typically hold a 1:15 caseload, and are required to meet with families multiple times per week (in-person preferred, virtual allowed)
Conduct in-depth reviews to assess assigned families’ strengths and needs to design achievable housing goals
Support families through proactive referrals that address rehousing barriers: ensure shelter and tenancy documentation is accurate and timely; provide connections for key medical supports; and assist with enrollments to federal and state entitlement programs, including securing releases
Develop supports with parent(s) to ensure the medical, mental health, and educational needs of children are addressed in a timely and appropriate manner
Drive process planning and goal setting with families in collaboration with the supervisor and team as necessary and appropriate, including the regular monitoring of progress towards clearly identified goals
Provide mediation and intervention as necessary, including but not limited to: filing 51A’s, requesting transfers, submitting incident reports, identifying and requesting accommodations
Maintain complete, accurate, and timely case notes in database/systems; utilize data to inform progress and identify service gaps
Develop and maintain connections with internal and external partners that work to support families with rehousing and the mitigation of rehousing barriers
Assist the Program Manager in tracking and administering all economic supports
Proactively identify and inform leadership of any significant issues that may adversely affect the program or organization
Conduct in-person meetings at homes and in office locations as appropriate and assigned
On-call duties as necessary, including outside of business hours
Remain current on housing and rehousing topics and trainings