CEA - Housing Resources Centre Volunteer

Alma Mater Society of Queen's University Inc.•Kingston, ON

About The Position

The Housing Resource Centre offers support for students who are experiencing a conflict with a landlord or housemate in a safe and confidential space. Trained student volunteers can also answer questions and provide information on property standards, leases, tenant rights, house hunting, home security, and more.

Requirements

Sound analytical thinking, planning, prioritization and execution skills
Maintain regular office hours

Nice To Haves

Communication
Organization
Ownership
Cultural Sensitivity
Professionalism
Problem Solving

Responsibilities

Attend all training sessions to become familiar with the department and adhere to the general operations of the department
Advertise the service and provide students with information regarding concerns about their current or potential housing situation including issues with landlords, property standards violations, clauses within a lease, etc.
Ensure especially urgent/serious cases be transitioned to the HRC Manager or External Affairs Commissioner
Attend and help with the planning of regular HRC events as needed
Maintain records of cases handled
Conduct peer-to-peer housing standards and by-law compliance campaigns as coordinated by the Manager as part of the Proactive Property Standards Program
Complete tasks efficiently and attentively
Attend and fully participate in all in person and virtual meetings
Respect all company policies, procedures, and ethical standards
Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers.
Maintain timely communication with direct supervisor
Always serve as a representative of the AMS and its mission statement.
Complete other duties as assigned