Housing Outreach Specialist

Rosecrance•Rockford, IL

12d•Onsite

About The Position

The Housing Outreach Specialist connects individuals and families in need with housing resources and support services. The role involves community outreach to identify people at risk of or experiencing homelessness, help them access stable housing, and provide services in a compassionate, ethical, and legally compliant manner. The specialist collaborates with local organizations and agencies to promote housing stability and meet regulatory and accreditation standards. This is an onsite position at Rosecrance Ware Center in Rockford, Illinois. The schedule is eight-hour shifts, Tuesday through Saturday, from 8:30 AM to 5:00 PM. Starting hourly pay is based on education: $18.43 for a high school diploma or GED, $19.37 for an associate degree, and $20.25 for a bachelor's degree. The posting says pay also depends on experience and credentials.

Requirements

High school diploma or equivalent.
Must qualify at a minimum as a RSA per Illinois Department of Health Rule 132.
Valid driver's license and automobile insurance.
Reliable access to a personal vehicle for community outreach.
Excellent organizational and computer skills.
Ability to work independently and as part of a team.
Belief in the mission and vision of Rosecrance.

Responsibilities

Work the prescribed hours and any additional hours deemed necessary for assigned responsibilities.
Conduct outreach to individuals and families needing housing assistance, including those at risk of or currently experiencing homelessness.
Educate clients about housing programs, eligibility requirements, and application processes.
Help clients navigate housing applications, including paperwork, documentation, and deadlines.
Build relationships with community partners, including shelters, local housing authorities, and nonprofit organizations, to expand housing opportunities.
Assess client needs and provide appropriate referrals to additional services.
Maintain accurate, up-to-date client records and documentation according to organizational standards.
Advocate for clients so they receive the support and resources needed to secure and maintain permanent housing.
Participate in community events, forums, and partnerships to raise awareness of housing resources.
Track and report outcomes, including successful placements, progress toward goals, and barriers to housing stability.
Maintain client confidentiality and follow privacy laws and organizational policies.
Comply with the principles of the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform responsibilities in accordance with Rosecrance's mission, vision, values, and expectations.
Deliver exceptional customer service consistently.
Serve as a positive role model for staff, clients, and customers, and demonstrate positive guest relations when representing Rosecrance.
Perform other related responsibilities as assigned by leadership.