Housing Outreach Specialist
About The Position
The Housing Outreach Specialist connects individuals and families in need with housing resources and support services. The role engages with the community, identifies people at risk of homelessness or experiencing homelessness, and helps them access stable housing. Services must be delivered compassionately, ethically, and in compliance with legal requirements. The specialist collaborates with local organizations and agencies to promote housing stability and meet regulatory and accreditation standards. This is an onsite position at Rosecrance Ware Center in Rockford, Illinois, with Tuesday–Saturday, 8:30 AM–5:00 PM shifts. Pay is based on education, experience, and credentials, with stated starting rates of $18.43 per hour for a high school diploma or GED, $19.37 per hour for an associate degree, and $20.25 per hour for a bachelor's degree.
Requirements
- High school diploma or equivalent.
- Must qualify at a minimum as a RSA per Illinois Department of Health Rule 132.
- Valid driver's license and automobile insurance.
- Reliable access to a personal vehicle for community outreach.
- Excellent organizational and computer skills.
- Ability to work independently and as part of a team.
- Belief in the mission and vision of Rosecrance.
Responsibilities
- Work prescribed hours and any additional hours deemed necessary for assigned responsibilities.
- Conduct outreach to individuals and families needing housing assistance, including people at risk of homelessness or currently experiencing homelessness.
- Educate clients about housing programs, eligibility requirements, and application processes.
- Assist clients with housing applications, paperwork, documentation, and deadlines.
- Build relationships with shelters, local housing authorities, nonprofit organizations, and other community partners to expand housing opportunities.
- Assess client needs and provide appropriate referrals to additional services.
- Maintain accurate, up-to-date client records and documentation in accordance with organizational standards.
- Advocate for clients to help ensure they receive the support and resources needed to secure and maintain permanent housing.
- Participate in community events, forums, and partnerships to raise awareness of housing resources.
- Track and report outcomes, including successful placements, progress toward goals, and barriers to housing stability.
- Maintain client confidentiality and comply with privacy laws, organizational policies, the Rosecrance Corporate Compliance Program, and Code of Conduct.
- Perform responsibilities in accordance with Rosecrance's mission, vision, values, and expectations.
- Deliver exceptional customer service consistently.
- Serve as a role model for staff, clients, and customers, and demonstrate positive guest relations when representing Rosecrance.
- Assume other related responsibilities as assigned by leadership.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- 401(k) plan with employer match and discretionary employer contribution.
- Group life insurance, including LTD and AD&D.
- Tuition assistance and licensure/certification reimbursement.
- Paid time off, sick time, and bereavement leave.
- Referral program offering up to $1,000 per hire.
- Wellness plan, with an onsite gym at certain facilities.
- Daily pay available through UKG Wallet.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
