Housing Operations Coordinator

AVIVO•Minneapolis, MN

1d•Onsite

About The Position

At Avivo Village, housing stability starts behind the scenes — through strong systems, accurate benefits, and timely coordination that keeps everything moving forward. As the Housing Operations Coordinator, you are a critical connector between residents, case managers, and systems like Housing Support and MNsure. Your work ensures that benefits are secured, documentation is accurate, and funding flows appropriately — directly supporting residents in maintaining housing and accessing care. This is a role for someone who thrives in complex systems work, enjoys problem‑solving, and wants to have a tangible impact on housing outcomes in a fast‑paced, mission‑driven environment. This is a fully in-person role based at Avivo Village, must be available to work Fridays. And yes — Avivo is a 32‑hour work week organization, offering full‑time pay and benefits while supporting balance and sustainability in your work.

Requirements

High school diploma or equivalent
At least 4 years of experience working with public benefits (MNsure, Housing Support, or similar systems)
Experience working with individuals experiencing homelessness
Experience using electronic health record systems (Credible preferred)
Ability to manage complex documentation with strong attention to detail and accuracy
Strong organizational and problem‑solving skills in a fast‑paced environment
Clear communication skills with the ability to collaborate across teams and systems
Knowledge of public benefits systems, housing resources, and community services
Ability to work independently while contributing to a team environment
Ability to work fully in-person, must be able to work Fridays
Commitment to culturally responsive, person‑centered work

Responsibilities

Coordinate and oversee Housing Support paperwork, intakes, and benefit documentation to ensure accuracy and timeliness
Review, submit, and track documentation with Hennepin County and other benefit systems
Serve as a liaison between Avivo Village and county partners to resolve complex Housing Support cases
Support residents with MNsure enrollment and renewal as a Certified Application Counselor
Monitor benefit eligibility, track discrepancies, and ensure continuity of services
Manage housing support billing coordination, including eligibility checks, receivables tracking, and discrepancy reporting
Maintain accurate and up‑to‑date records in electronic health record systems
Coordinate communication, documentation, and workflows to support case managers and program operations
Train and support staff on Housing Support processes and compliance requirements
Collaborate across teams to ensure effective, coordinated service delivery

Benefits

Medical Health plan
Health Savings Account (HSA)
Nice Healthcare: offers chat, video visits and in-home primary care visits
Dental plan
Dependent Care Flexible Spending Account (FSA)
Basic Life/AD&D & Voluntary Life/AD&D
Long term disability
Option to purchase critical illness, accident insurance and short-term disability
401(k) Plan
10 Paid holidays & generous PTO