Housing Officer

L INITIATIVE CANADIENNE POUR LES REFUGIEES ICR CANADIAN REFUGEE INITIATIVE • Montreal, QC

6d

About The Position

The Housing Officer will play a vital role in helping refugees and newcomers navigate Quebec’s housing landscape. The role includes delivering workshops, providing one-on-one support, mediating landlord-tenant disputes, coordinating emergency shelter options, and working closely with legal staff, outreach teams, and external partners to ensure safe and stable housing for clients.

Requirements

• Bachelor’s degree or certification in Social Work, Housing & Urban Studies, Public Policy, or a related field, or equivalent experience.
• Minimum 2 years of experience in housing advocacy, tenant support, or social services.
• Experience working with refugees, asylum seekers, or vulnerable populations is a strong asset.
• Strong knowledge of tenant rights and housing policies in Quebec.
• Ability to mediate landlord-tenant disputes effectively.
• Excellent organizational and coordination abilities.
• Strong public speaking and facilitation skills for both workshops and individual consultations.
• Fluency in English and French (spoken and written) is required.
• Proficiency in English or another language is required in order to communicate with a predominantly English-speaking or allophone clientele.

Nice To Haves

• Additional languages such as Arabic or Spanish are an asset.
• A valid driver’s license is an asset (not required).

Responsibilities

• Assist clients in understanding lease agreements, tenant rights, and available housing options.
• Provide one-on-one support to help newcomers navigate the rental market and avoid exploitative practices.
• Organize workshops on tenant rights, housing responsibilities, and eviction prevention.
• Conduct consultations on urgent housing issues (e.g., eviction threats, rent increases, landlord disputes).
• Coordinate with housing lawyers to support clients facing tenancy-related legal challenges.
• Provide landlord mediation and accompaniment to ensure fair resolutions in housing disputes.
• Organize emergency shelter support for clients facing housing instability or homelessness.
• Maintain and update a housing resource bank, including housing listings, emergency contacts, and landlord networks.
• Collaborate with the Housing Director and outreach staff to keep resources and strategies current.
• Participate in team meetings to share updates, discuss cases, and coordinate advocacy efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level