Community Integration Services (CIS) Housing Navigator
About The Position
The Housing Navigator serves as the key link between people experiencing homelessness and community service systems. The role responds to program participants’ needs through outreach, referral, and navigation, and is responsible for identifying and screening eligible participants, coordinating with insurance companies, and providing case management and psychosocial rehabilitation services. The position is permanent, full-time, non-exempt, and hourly, based in Honolulu, Hawaiʻi. Hours are generally 8:00 a.m. to 4:30 p.m., Monday through Friday, with some evening and weekend attendance required for events. Salary is commensurate with experience. The Housing Navigator works in both an air-conditioned indoor office and outdoor outreach settings, including sidewalks and off-road homeless encampments. The role involves regular computer and office-equipment use, sitting, standing, walking on uneven paths, and occasional lifting and carrying supplies or equipment weighing up to 25 pounds.
Requirements
- Bachelor’s degree in a human or social services field; alternatively, an associate’s degree in a relevant field with field experience; or high school graduation with field experience working with homeless or transitional housing individuals.
- Ability to learn and use relevant electronic platforms and databases.
- Excellent interpersonal, written, and verbal communication skills.
- Strong crisis intervention and de-escalation skills.
- Willingness and ability to be open, honest, and punctual.
- Strong organizational skills and attention to detail.
- Ability to work autonomously and independently, as well as productively as part of a team.
- Nonjudgmental attitude and respect for the knowledge, actions, and feelings of others.
- Ability to thrive professionally in a diverse environment and work with marginalized populations.
- Ability to independently handle difficult interactions with care, compassion, and assertiveness.
- Valid Hawaiʻi Driver’s License and clean three-year Driver’s Abstract.
- TB Clearance.
- Hepatitis B clearance and/or vaccination.
- Must pass Center for Medicare/Medicaid Services eligibility screening.
Nice To Haves
- Associate’s degree or undergraduate degree in Social Work or a related field.
- One or more years of experience in the human services field.
- Extensive knowledge of the Greater Honolulu area, from East Honolulu to Salt Lake.
- Training in substance abuse, harm reduction, and dual diagnosis.
- Experience in street outreach.
- Experience working with Hawaiʻi’s ethnic communities.
Responsibilities
- Identify potential program participants who meet CIS requirements through internal referrals and direct work with insurance companies.
- Conduct outreach in areas frequented by people experiencing homelessness to identify potential program participants.
- Engage potential participants, introduce CIS services, screen for program eligibility, and obtain CIS consent.
- Work with insurance companies to seek prior authorization for services.
- Provide case management, including outreach, engagement, attention to housing needs, and home visits.
- Complete assessments every three months and annually, as required by contract.
- Prepare and update service plans based on participants’ needs and goals, and review them every three months.
- Meet regularly with program participants.
- Develop a crisis plan for each program participant.
- Follow up with participants and service providers to determine the outcomes of service linkages.
- Provide psychosocial rehabilitation, including teaching hygiene, self-care, housing skills, budgeting, and problem-solving.
- Cross-train in community health outreach and provide backup and coverage for homeless outreach and community health outreach workers as needed.
- Contribute to a safe, creative, enthusiastic, and cooperative workplace.
- Work collaboratively with staff and support team members.
- Maintain professional and ethical standards as a representative of HHHRC.
- Comply with HHHRC rules, regulations, administrative policies, confidentiality requirements, HIPAA, cultural competency expectations, rights of persons served, CARF standards, and applicable health, safety, and quality management policies.
- Demonstrate commitment to HHHRC’s mission, vision, and values.
- Perform additional assigned duties; duties are subject to change.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
