Community Integration Services (CIS) Housing Navigator

Hawaii Health & Harm Reduction Center•Honolulu, HI

5d•Onsite

About The Position

The Housing Navigator serves as a key link between people experiencing homelessness and community service systems. The role responds to program participants’ needs through outreach, referrals, navigation, and case management. The position is permanent, full-time, non-exempt, and hourly, based in Honolulu, Hawaiʻi. Hours are generally 8:00 a.m. to 4:30 p.m., Monday through Friday, with some evening and weekend attendance required for events. Salary is commensurate with experience. The Housing Navigator identifies and engages potential participants, verifies program eligibility, obtains consent, and coordinates with insurance companies regarding prior authorizations. The role provides ongoing case management, assessments, service planning, crisis planning, participant follow-up, and psychosocial rehabilitation. It also cross-trains in community health outreach and provides coverage for other outreach workers as needed. The position works in an indoor, air-conditioned office and outdoors in outreach settings, including sidewalks and off-road homeless encampments. It involves extended sitting and computer use, traversing uneven paths, and occasional lifting and carrying of supplies and equipment up to 25 pounds. The employee reports to the Housing & Outreach Manager and does not supervise others.

Requirements

Ability to learn and use relevant electronic platforms and databases.
Excellent interpersonal, written, and verbal communication skills.
Strong crisis intervention and de-escalation skills.
Willingness and ability to be open, honest, and punctual.
Strong organizational skills and attention to detail.
Ability to work autonomously and independently, as well as productively as part of a team.
Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.
Ability to thrive professionally in a diverse environment serving marginalized populations.
Ability to handle difficult interactions independently with care, compassion, and assertiveness.
A bachelor’s degree in a human or social services field; alternatively, an associate’s degree in a relevant field with field experience, or high school graduation with field experience working with homeless or transitional housing individuals.
Valid Hawaiʻi Driver’s License and a clean three-year Driver’s Abstract.
TB clearance.
Hepatitis B clearance and/or vaccination.
Must pass Center for Medicare/Medicaid Services eligibility screening.

Nice To Haves

Associate’s degree or undergraduate degree in Social Work or a related field.
One or more years of experience in the human services field.
Extensive knowledge of the Greater Honolulu area, from East Honolulu to Salt Lake.
Training in substance abuse, harm reduction, and dual diagnosis.
Experience in street outreach.
Experience working with Hawaiʻi’s ethnic communities.

Responsibilities

Identify potential program participants who meet CIS requirements through internal referrals and direct work with insurance companies.
Conduct outreach in areas frequented by people experiencing homelessness to identify potential participants.
Engage potential participants and introduce CIS services.
Screen potential participants to verify eligibility and obtain CIS consent.
Work with insurance companies to seek prior authorization for services.
Provide case management, including outreach, engagement, addressing housing needs, and home visits.
Complete assessments every three months and annually, as required by contract.
Prepare and update service plans based on participants’ needs and goals, and review them every three months.
Meet with program participants regularly.
Develop a crisis plan for each program participant.
Follow up with participants and service providers to determine the outcomes of referrals and linkages.
Provide psychosocial rehabilitation services, including teaching hygiene, self-care, housing skills, budgeting, and problem-solving.
Cross-train in community health outreach and provide backup and coverage for homeless outreach workers and community health outreach workers as needed.
Perform additional duties as assigned.
Contribute to a safe, creative, enthusiastic, and cooperative work environment.
Work collaboratively with staff and support team members.
Maintain professional and ethical standards as a representative of HHHRC.
Comply with HHHRC rules, regulations, administrative policies, confidentiality requirements, HIPAA, cultural competency expectations, rights of persons served, CARF standards, and Health & Safety and Quality Management Program policies.
Demonstrate commitment to HHHRC’s mission, vision, and values.