Housing Navigator Supervisor
About The Position
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! As a Community Support Supervisor, you will play a pivotal role in ensuring the efficient operation of Community Support services to our Health Plan members. You will be responsible for providing supervision, managing daily and weekly reports, coordinating with health plans for referrals and authorizations, overseeing staff assessments, and ensuring housing deposit processes are completed accurately and with proper documentation. Your role will involve effective communication with various partners, including health plans, landlords and members.
Requirements
- Bachelor's degree in social work or healthcare administration, or at least 4 years of related work experience.
- Previous experience in a supervisory role, preferably in community support services or healthcare.
- Bi-lingual (English/Spanish) preferred.
- Strong leadership and communication skills.
- Knowledge of health plan requirements and authorization processes.
- Experience with data analysis and reporting.
- Ability to multitask and prioritize responsibilities effectively.
- Attention to detail and accuracy in documentation and record-keeping.
Responsibilities
- Provide leadership, guidance, and support to CS staff.
- Generate and analyze daily and weekly reports for member progress.
- Maintain and update the Master Log daily.
- Review Ring Central Analytics, productivity logs, and member notes.
- Oversee staff notes and authorization processes in Alliance.
- Collaborate with health plans for referrals and authorizations, ensuring compliance.
- Stay informed on health plan policies and procedures.
- Coordinate completion of Health Plan Housing Goods Form.
- Ensure quality and consistency in staff assessments.
- Monitor assessment processes for regulatory adherence.
- Coordinate timely completion of housing deposit processes, verifying accuracy with landlords.
- Communicate effectively with stakeholders, maintaining accurate documentation and promptly addressing inquiries and requests.
- Performs other duties as assigned.
Benefits
- Medical, Dental, & Vision Benefits
- Short & Long-Term Disability Benefits
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- 401(K)
- Paid Vacation and Sick Leave
- Paid Holidays
- Employee Referral Program
- Company Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
