Housing Navigator

Help USA•The Bronx, NY

14h•Onsite

About The Position

As a Housing Navigator for Home 4 Good, you will play a crucial role, supporting a portfolio-based, eviction prevention initiative focused on supporting tenants experiencing rental arrears. Acting as a vital link between tenants, landlords, and service providers, you will assist tenants in navigating both immediate and ongoing challenges that impact their housing and financial stability.

Requirements

Minimum of one (1) year of experience in housing/homelessness/prevention social services required.
Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
Strong organizational and documentation skills.
Ability to work in a fast-paced environment.
Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

Associate’s Degree preferred.
Knowledge and understanding of the family systems approach to practice preferred.
Bilingual English/Spanish speaker highly preferred.
Valid US driver’s license is a plus.

Responsibilities

Collaborate with partner landlords to engage with referred tenants experiencing housing instability.
Manage a caseload of tenants facing rental and financial difficulties, jeopardizing their housing security.
Facilitate access to benefit and social service programs, connecting tenants with financial aid resources such as One Shot Deals, Homebase services, and government rental relief initiatives.
Act as a liaison between tenants and service providers, ensuring effective communication and assistance as necessary.
Cultivate and reinforce partnerships with service providers to facilitate seamless referral.
Assist tenants in acquiring and retaining rental assistance vouchers, guiding them through the application and recertification processes.
Address client crises promptly, providing advocacy and support to access necessary services.
Connect tenants with resources for sustainability, including employment services, financial coaching, healthcare, community organizations, and SNAP benefits.
Conduct monthly check-ins post-resolution to promote housing stability for 12 months.
Maintain program metrics through data tracking and utilize designated tools effectively.
Generate monthly and quarterly reports as required.
Attend program meetings to address service-related challenges.
Ensure compliance with internal controls and keep them updated.
Perform other duties as assigned in relation to the role.