Housing Mobility Rental Assistance Supervisor

Baltimore Regional Housing Partnership•Baltimore, MD

13d•$66,000 - $70,000

About The Position

The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, assists more than 4,000 qualified families in moving from areas of concentrated poverty to quality, affordable housing in high-opportunity communities with strong schools, low crime, and ample job opportunities in Baltimore City and surrounding counties. The Housing Mobility Rental Assistance Supervisor supports families with low incomes by overseeing eligibility, income, and rent determinations and documentation for the BRHP Housing Choice Voucher (HCV) program. The position carries out work in accordance with BRHP’s Administrative Plan, U.S. Department of Housing and Urban Development regulations, and other state and local requirements. It oversees program compliance, leasing services, recertifications, interim processing, and HCV Department workflow, and supervises staff.

Requirements

Bachelor’s degree from a regionally accredited institution in Public Administration, Social Science, Business Administration, or a closely related field.
Two years of prior experience working with a Housing Choice Voucher program or other affordable housing program.
Housing Choice Voucher program certification.
Three years of supervisory experience.
Ability to gain thorough knowledge of BRHP’s policies and procedures.
Excellent written and oral communication skills.
Exceptional customer care skills.
Strong analytical and math abilities.
Careful attention to detail.
Honesty and integrity; professional behavior and respect for colleagues, clients, and external partners.
Collaborative and supportive approach to work, openness to learning new processes, and ability to manage change.
Reliable attendance and punctuality, strong work ethic, and ability to work in a fast-paced team environment.
Ability to handle and prioritize multiple projects and deadlines, with excellent time management.
Experience working with a diverse population.

Nice To Haves

Four or more years of supervisory experience.
Knowledge of Visual Homes and/or Yardi software.

Responsibilities

Manage program compliance initiatives in accordance with HUD regulations and BRHP’s Administrative Plan.
Provide compliance oversight, implement changes, and delegate assignments.
Oversee HCV functions, including eligibility determinations, leasing, moves, recertifications, interim processing, inspections, and ending participation or terminations.
Supervise, encourage, and motivate up to seven direct reports.
Coordinate, supervise, and manage the work of staff and direct reports.
Review and approve staff timesheets.
Document actions taken to address staff performance deficiencies.
Conduct weekly team meetings and identify professional development opportunities for staff.
Review and approve requests for reasonable accommodations in accordance with HUD regulations.
Document departmental policies and procedures to ensure consistent implementation.
Maintain accurate and complete electronic applicant and participant files and safeguard sensitive documents in a locked filing system in accordance with the Federal Privacy Act.
Review financial approvals for manual and adjusted payments to property partners.
Provide excellent customer service and resolve concerns involving participants, property partners, co-workers, vendors, and other stakeholders.
Perform other duties as assigned.