Housing Manager

Kalahari Resorts & Conventions•Woodford, VA

2d•$45,000 - $50,000•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Housing Manager. In this role, you will be responsible for managing the Kalahari Resorts’ housing facilities in their entirety, to keep residents safe and the property in the best possible condition. You’ll do this through inspecting rooms when vacant for any repairs, processing maintenance requests, updating tenants on work orders, managing rent collection, maintaining order while administering policy, handling resident complaints and evictions, and making sure nightly lock out procedures are being followed. You’ll often be the first and most important face to a group of international students. You’ll hold effective orientations, and proper safety training for international staff upon arrival. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll create a positive housing experience for associates, contributing to a stronger guest experience through improved employee engagement, service consistency, and operational stability.

Requirements

At least 2 years of administrative, clerical, or executive assistant experience in a corporate, hotel, resort or business setting is required.
Proficient in Excel.

Nice To Haves

High school diploma or equivalent experience is preferred.
Previous housing experience is preferred.
Bi-lingual preferred.

Responsibilities

Inspecting rooms when vacant for any repairs
Processing maintenance requests
Updating tenants on work orders
Managing rent collection
Maintaining order while administering policy
Handling resident complaints and evictions
Making sure nightly lock out procedures are being followed
Holding effective orientations for international staff
Providing proper safety training for international staff upon arrival
Embodying the company's Promise to Lead with Love
Guiding, supporting, and inspiring associates
Delivering extraordinary guest experiences
Creating a positive housing experience for associates
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other basic office procedures.
Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Making independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Maintaining composure and objectivity while under pressure.
Maintaining a high-level of confidentiality for the best interests of the residents.
Facilitating all contracts and contractors that may be coming in and out of the housing facility for both safety and business reasons.
Responding to and managing any emergency and/or crisis situations that may occur at any time.
Investigating and responding to resident complaints.
Ability to be sympathetic and empathetic to a diverse culture of residents.