Housing Manager Assistant

Delaware State Housing Authority • Dover, DE

1d • Onsite

About The Position

This non-State position is responsible for performing clerical and administrative duties as well as a variety of tasks to assist the housing manager with facilitating site management, obtaining, updating, verifying and documenting information, addressing resident’s needs, and to determining program eligibility. The work involves aiding professional staff by performing such activities as para-professional housing management, clerical and administrative assistant functions and data entry tasks. The incumbent issues and elicits preliminary information and fill out forms and assists clients and residents on the telephone or when walking-in utilizing available resources. Work also involves reviewing monthly reports for completeness and accuracy and keying information into computerized systems.

Requirements

• One year of experience in performing clerical and administrative tasks such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
• One year of experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
• One year of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data
• One year of experience in using standard computer software programs for word processing, spreadsheets or database
• THIS POSITION REQUIRES A VALID DRIVER’S LICENSE AND SUCCESSFULLY COMPLETE A CRIMINAL BACKGROUND SCREENING.

Nice To Haves

• Knowledge of persons to contact regarding resolution of time sensitive issues
• Knowledge of data interpretation, methods and techniques of computer data base
• Knowledge of routine report preparation, record keeping and/or budgeting agency rules, regulations and procedures
• Knowledge of general office practices and procedures and use of standardized forms
• Skill in eliciting and providing routine information
• Skill in verbal and written communication, and interpersonal relations
• Skill in applying basic and advanced tools used in word processing applications
• Skill in applying the tools used in creating and modifying software applications
• Skill in independently performing and coordinating diverse agency/program administrative tasks to ensure completion of projects and work assignments
• Ability to process information accurately and to identify discrepancies
• Ability to work as a team member and establish and maintain effective working relationships with residents, associates and the public
• Ability to follow instructions and established routines
• Ability to work effectively in difficult and/or crisis situations
• Ability to operate a variety of office equipment

Responsibilities

• Provides technical and administrative work in support of an agency's business, programs, projects and operations.
• Handles move-ins when necessary.
• Assists with budget preparation.
• Reviews routing forms and reports for completeness, logs information, updates resident files and refers residents to social worker as needed.
• Explains standard forms, policies and procedures to/and solicits required information from residents.
• Provides assistances to unit by performing routine tasks for absent workers as required.
• Schedules/reschedules resident interviews/appointments and follows up as necessary.
• Interviews residents and gathers data according to a standard format for program eligibility and assessing resident’s needs.
• Completes routine form letters to be sent to residents, distributes brochures, fact sheets and other related information regarding programs, rights and responsibilities.
• Responds to routine questions and/or refers to appropriate person.
• Maintains and updates automated database in order to ensure accurate and timely eligibility determinations as assigned.

Benefits

• health, vision, and dental insurance
• vacation and sick leave
• paid holidays
• tuition assistance
• fitness reimbursement
• retirement plan
• up to 15 vacation days
• 15 sick day leave accrual
• up to 13 paid holidays a year
• liberal retirement benefits
• immediate access to health, short- and long-term disability, and life insurance plans
• voluntary dental, vision, and various supplemental benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed