Housing Assistant

City of New York•Brooklyn, NY

2d•Onsite

About The Position

The New York City Housing Authority is seeking a Housing Assistant for the Leased Housing Department's Brooklyn Briefing Rental Transfer Unit (Bronx Office). This role operates under the direction of the Housing Manager and Leased Housing Department (LI-ID) policies and procedures. The Housing Assistant will review packages for applicants and/or tenants, resolve applicant and tenant-related issues, and verify applicant and tenant income information. The position involves communication with landlords and outside agencies, and collaboration with the Correspondence unit to respond to information requests for various Leased Housing units, the Vice President, NYCHA's Chair, Board, and Intergovernmental offices. The role reports directly to the Assistant Housing Manager and allows for independent judgment and decision-making.

Requirements

A baccalaureate degree from an accredited college; or
An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in "1" above; or
A satisfactory equivalent combination of education and experience as described in "1" or "2" above.
Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience.
All candidates must have a four-year high school diploma, or its educational equivalent.

Nice To Haves

Indicate in your cover letter that you would like to be considered for the position under the 55-a Program if eligible.

Responsibilities

Review and ensure accuracy of Rental/Transfer packages submitted by voucher holders and finalize rental processing in Siebel.
Inform voucher holders of the Housing Authority rules, regulations and requirements.
Process voucher extensions.
Resolve Applicant and Tenant-related issues.
Clearly communicate with outside agencies to ensure and expedite the Rental/Transfer process.
Ensure accurate and timely responses to inquiries.
Promptly review and disposition reasonable accommodation requests.
Create and process payment adjustments.
Conduct Informal Conferences and Informal Reviews.
Report system issues and suggest enhancements to improve operations.
Establish effective working relationships with internal and external customers.
Perform related duties as assigned.