Housing Navigator Assistant

Sacred Path Indigenous Wellness Center•Long Beach, CA

1d•Hybrid

About The Position

The Navigator Assistant supports the Housing Program in helping individuals and families in securing stable housing. This role involves maintaining accurate documentation and providing administrative support. The Assistant will work closely with the Housing Program team, community organizations, and housing providers to ensure clients receive timely support and information.

Requirements

1-2 years of experience in social services, housing assistance, or case management support.
Knowledge of local housing resources, public assistance programs, and tenant rights.
Ability to work independently and as part of a team in a fast-paced environment.
High school diploma or GED required.
Must be able to use a computer or laptop to complete needed tasks for a job.
Eligible to work in the United States.
Pass fingerprint clearance.
Maintain annual negative TB test results on file.
Pass a post-offer drug test.
Possess and maintain a reliable vehicle with valid CA driver’s license and active auto insurance.

Nice To Haves

Associate’s degree or relevant certification in social work, human services, or related field preferred.
Experience working with the American Indian/Alaska Native community.

Responsibilities

Maintain accurate and up-to-date client records, ensuring confidentiality.
Assist with follow-ups and tracking required documentation.
Prepare reports, case notes, and other documents, as needed, to support the program’s goals and compliance.
Coordinate with the housing team to ensure clients receive comprehensive support.
Participate in team meetings, trainings, and outreach activities to improve service delivery.
Assist in organizing community outreach events and informational sessions on housing resources.
Advocate for clients’ housing needs with external agencies and housing providers.
Assist clients in completing housing applications, gathering required documentation, and understanding eligibility requirements, as needed.
Provide information and referrals to community resources, emergency housing, and financial assistance programs.
Other duties as assigned or required to fulfill the mission of Sacred Path.
Deliver exceptional customer service to clients and their families, addressing inquiries, concerns, and complaints in a timely and compassionate manner.
Resolve any issues related to patient care or service delivery and escalate matters as necessary.
Interact with people in a professional and respectful manner, both verbally and in writing.
Maintain accurate and up-to-date client records ensuring data accuracy, security, and adherence to privacy regulations to safeguard sensitive client information.