Housing Navigator

The Road Home•Salt Lake City, UT

1d•Onsite

About The Position

The Housing Navigator for Shelter Services supports individuals and families experiencing homelessness by helping them locate, apply for, and secure safe and affordable permanent housing. Working across The Road Home’s resource centers, this role provides direct housing assistance, addresses barriers that limit housing access, and strengthens relationships with landlords and property managers. The Housing Navigator collaborates closely with shelter case managers and community partners to develop housing plans, support skill-building, and promote long-term stability. This position emphasizes client-centered, trauma-informed service delivery and plays a vital role in helping households transition from shelter to stable housing.

Requirements

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
High school diploma or equivalent required.
Proficiency in basic computer applications (e.g., email, spreadsheets, data entry, file management) is preferred.
Ability to use creative problem-solving to address housing challenges and support guests effectively.
Strong organizational skills and the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
Demonstrated emotional regulation skills, maintaining calm, professionalism, and compassion during high-pressure or crisis situations.
Willingness to be a proactive, self-directed, and collaborative member of a team.
Ability to build and maintain positive relationships with landlords, property managers, and community partners to expand housing opportunities.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Proficiency using email, spreadsheets, databases, shared drives, and basic file management systems; ability to learn new software as needed.
Ability to accept supervision, direction, and feedback with openness.
Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
Ability to lift and move heavy items up to 25 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to use stairs or steps.
Wear OSHA-required protective gear for safety, as needed.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Nice To Haves

Experience working with diverse and/or vulnerable populations is preferred.
Bilingual or multilingual skills are valued and considered an asset to this role.
Access to a personal vehicle is preferred.

Responsibilities

Provide general and individualized housing support to shelter guests through housing assessments, goal setting, resource navigation, daily Housing Resource Desk shifts, open office hours, and scheduled appointments.
Collaborate with shelter case managers to coordinate housing plans, ensure continuity of care, and support a unified service approach.
Complete eligibility assessments with individuals and families for rental assistance programs based on grant-specific requirements (e.g., Shared Housing).
Assist guests in locating, applying for, and securing safe, affordable housing that aligns with their needs, preferences, and eligibility.
Facilitate communication and negotiation with landlords and participate in lease signings as needed to ensure guests understand lease terms and responsibilities.
Accurately calculate rental amounts, submit payment requests, coordinate payment delivery with landlords, and work with the Accounting Team to ensure timely and compliant processing.
Maintain up-to-date knowledge of housing programs, subsidies, landlord partnerships, and community resources to support informed housing navigation.
Support guests in identifying and addressing housing barriers, including credit history, rental history, employment income, and documentation needs.
Collect, maintain, and report accurate and timely data using approved forms and data systems (e.g., HMIS) in compliance with agency, state, and federal guidelines.
Participate in regular one-on-one supervision, team meetings, case conferencing, and collaboration meetings to ensure coordinated and effective service delivery.
Coordinate move-outs with shelter case managers to ensure smooth transitions and accurate documentation.
Expand access to housing by cultivating and maintaining relationships with property owners and management companies through outreach and networking opportunities.
Support the training and onboarding of new team members by providing on-the-job shadowing, instruction, and constructive feedback.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.
Other duties as assigned.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing First principles, harm reduction strategies, and low-barrier services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.
Must pass a pre-employment background check and drug screening.