Housing Management Coordinator

Home Group • Southampton, MA

19h • Onsite

About The Position

This is a great opportunity for a Housing Management Coordinator to join our team here in St Marys Road. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! The customer group we work with are in a ten-bed shared accommodation with adults with mental health and dual diagnoses. Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.

Requirements

• Experience in managing a housing management caseload and overseeing landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign ups
• An Enhanced DBS check done

Responsibilities

• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Issue and sign warning letters and notices which may lead to attending court.
• Turn around vacant or void rooms within set timescales for maximum occupancy.
• Ensuring we are health and safety compliant and that maintenance standards are met.
• Engaging and involving customers in their tenancies.

Benefits

• Health Cash Plan
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39
• Time off for volunteering
• Over 800 high street discounts on groceries, holidays and days out.
• Opportunities for career growth ('We Grow Our Own colleagues')

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees