Housing Coordinator

Goodwill of SWPA • Pittsburgh, PA

20h • Onsite

About The Position

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. POSITION SUMMARY: The Housing Coordinator oversees day-to-day operations of Goodwill’s housing programs and supervises the positions responsible for service coordination and delivery. In this role, the Coordinator leads team members in delivering high-quality rapid rehousing and supportive housing case management services and continuously audits programming for compliance with agency and funder requirements. The Coordinator is expected to support the Director of Housing with program planning, tracking performance metrics, and ensuring clear and consistent communication flows across the team. This position serves as a liaison between program participants, staff, and community partners to help achieve housing stability outcomes.

Requirements

• High School Diploma or Equivalent AND 7 years of experience required.
• Associates' Degree AND 5 years of experience required.
• Bachelors Degree AND 3 year of experience required.
• Experience in the housing field with increasing responsibility.
• Knowledge of HUD funded programming and landlord mitigation strategies.

Nice To Haves

• Knowledge of trauma informed care, housing first and harm reduction, and/or supervision, lead experience, highly desired.
• Current valid Child Abuse, PA PATCH, FBI CLEARANCE

Responsibilities

• Oversee, direct, train and evaluate the work of team members; hiring for vacancies and addressing conflicts as needed.
• Adhere to accounting and financial records keeping, including timely submission of reports, reimbursement requests, and review of financial statements, logs, ledgers, and payroll.
• Provide direct support to participants and property owners such as assisting with advocacy, documenting and resolving conflicts and complaints.
• Collaborate with department leadership to identify and pursue methods to reduce duplication, enhance client outcomes, and align services more strategically and effectively.
• Act as a liaison to funding sources, families, participants, volunteers, employers and other community organizations and stakeholders.
• Establish key performance indicators and systems to evaluate client and stakeholder satisfaction, outcome data and program performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees