Housing Follow-Up Support Worker

Christie Ossington Neighborhood Centre•Toronto, ON

3d•CA$0 - CA$31•Onsite

About The Position

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto. Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities. This position is assigned to a housing program located at 1011 Lansdowne Avenue. Unlike some Follow-Up Housing Support Worker positions that operate on a community-based model, this role is primarily site-based and provides on-site support to residents living within the building. The successful candidate will work closely with tenants who have experienced homelessness and may present with complex and high-acuity needs. The role requires on-site engagement, crisis intervention, housing stabilization support, service coordination, and tenancy support to help residents maintain successful housing outcomes. This role is designed to promote long-term housing stability by offering individualized support in the community, including crisis intervention, harm reduction, life skills training, and connection to key health and social services. You will work with individuals facing complex barriers such as mental health challenges, trauma, substance use, immigration issues, and experiences within the criminal justice system. The ideal candidate is compassionate, proactive, and committed to empowering individuals toward greater independence. This is a unionized position reporting to the Supervisor of Housing Follow-Up Support.

Requirements

College diploma or university degree in social work, community mental health, or a related field
Minimum 2 years of direct support experience with vulnerable populations
Training in de-escalation and non-violent crisis intervention (e.g., CPI)
Knowledge of harm reduction, trauma-informed care, case management, and system navigation
Understanding of issues related to homelessness, mental health, addiction, and housing systems
Familiarity with community-based resources in Toronto
Strong communication, time management, and organizational skills
Skilled in problem-solving, conflict resolution, and team collaboration
Proficiency in MS Office and electronic documentation
Presentation of a current criminal record check

Nice To Haves

Experience working with Indigenous communities is an asset
Experience in supportive housing or community mental health is an asset

Responsibilities

Complete client intake and initial assessments, including documentation and explanation of services
Deliver on-site, housing-focused case management to residents using a harm reduction approach
Conduct regular on-site visits with residents within the building to support housing stability and prevent returns to homelessness
Provide life skills support (e.g., budgeting, tenant rights, housekeeping, pet care)
Offer supportive counseling, crisis intervention, and system navigation
Refer and connect clients to services including healthcare, addictions support, employment programs, and community resources
Advocate on behalf of clients with landlords, OW, ODSP, and other service providers
Build and maintain positive relationships with landlords to support housing retention
Maintain accurate, up-to-date records including detailed case notes and care plans
Prioritize safety during client interactions and in service delivery planning
Practice trauma-informed, client-centered, and culturally respectful care
Participate in case reviews, team meetings, and agency initiatives
Contribute to a positive team culture and uphold the values of CONC