Follow-Up Support Manager

FirstLink•Fargo, ND

2d•Remote

About The Position

FirstLink is seeking a compassionate and innovative leader to serve as our next Follow-Up Manager. This role leads a growing program that provides caring contact and continued support to individuals following a crisis, behavioral health discharge, or referral for community assistance. Rather than managing cases, our follow-up program focuses on something equally powerful: helping people feel heard, supported, and connected as they continue their recovery journey. Whether someone has just left the hospital, had a conversation with 988, or needs help reconnecting with community resources, FirstLink's follow-up services ensure they don't have to navigate the next steps alone.

Requirements

Belief that healing often happens because someone cared enough to call back after a crisis.
Compassionate leadership style.
Enjoy building meaningful relationships with both those we serve and community partners.
Skills in coaching a team through encouragement, direct feedback, and trust.
Highly organized.
Comfortable managing multiple priorities.
Passion for improving systems without losing sight of the people those systems serve.
Prior experience in behavioral health, crisis intervention, suicide prevention, or care coordination.
Experience supervising a team.
Experience managing programs.
Experience developing partnerships.
Experience measuring outcomes.
Understanding of the purpose of caring contact.
Commitment to preserving the purpose of caring contact as the program continues to grow.

Responsibilities

Lead every aspect of our follow-up services, from supervising and developing the Follow-Up Specialist team to designing workflows and strengthening partnerships with providers across North Dakota and northwestern Minnesota.
Oversee post-discharge referrals from hospitals, student referrals from local schools, and interaction referrals from the 988 Lifeline and 211 helpline.
Use data to improve engagement, monitor program outcomes, and help expand access to follow-up services.
Serve as a mentor and subject matter expert, helping develop the team while protecting the philosophy that defines FirstLink's follow-up services: genuine human connection, not transactional checklists.
Develop a team that expands hope beyond the initial conversation or care received.
Strengthen partnerships throughout the communities we serve.
Help individuals stay connected to the support they deserve.