Follow-Up Support Specialist

FirstLink • Fargo, ND

2d

About The Position

What happens after someone hangs up the phone with 988 or 211? Who reaches out when someone returns home from inpatient behavioral health care? At FirstLink, we believe a simple phone call, text message, or handwritten caring card can remind someone they matter. We're looking for a compassionate, relationship-focused individual to join our team as Follow-Up Specialist. We are currently hiring for the Evening Shift. Candidates may choose one of the following schedules upon hire: 2pm - 10pm 3pm - 11pm Candidates will also choose whether their schedule will include Saturday or Sunday to fulfill the required one-weekend workday. Every schedule at FirstLink includes two consecutive days off each week. This position starts at $21/hour, with the opportunity to receive up to an additional $1/hour after 90 days of successful independent service delivery! FirstLink also offers an excellent benefits package which includes 100% paid Health, Dental, Vision, Life Insurance, and Short/Long-Term Disability and generous PTO accrual.

Requirements

• Compassionate listeners who communicate with warmth, empathy, and authenticity.
• Understand that building trust sometimes takes more than one conversation and are willing to keep reaching out.
• Experience in behavioral health, crisis intervention, suicide prevention, customer service, or other helping professions.
• Curious, dependable, organized, and able to remain calm during emotionally challenging conversations.
• Remember the small details people share.
• Believe in meeting others where they are without judgment.
• Desire to make a meaningful impact every time you come to work.

Responsibilities

• Reach out to individuals who have been referred for ongoing support following behavioral health treatment, a recent crisis, or contact with FirstLink's services.
• Build meaningful relationships through scheduled phone calls and text messages.
• Provide emotional support.
• Help individuals reconnect with community resources.
• Ensure people know someone genuinely cares about their wellbeing.
• Provide direct support to individuals reaching out through the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline.
• Maintain crisis intervention and resource navigation skills.
• Support FirstLink's overall contact center operations.

Benefits

• 100% paid Health Insurance
• 100% paid Dental Insurance
• 100% paid Vision Insurance
• 100% paid Life Insurance
• 100% paid Short-Term Disability
• 100% paid Long-Term Disability
• Generous PTO accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed