Housing First Plus Case Manager

City of Greensboro•Nc., NC

19h•Onsite

About The Position

Housing is more than a place to live—it can be the foundation for stability, health, connection, and opportunity. The City of Greensboro's Housing First Plus initiative takes a people-centered approach to homelessness by pairing immediate, low-barrier housing with the intensive support people need to build lasting stability. As a Housing First Plus Case Manager, you'll build trusting relationships with individuals experiencing chronic homelessness and help them navigate the challenges that can come with maintaining housing, accessing healthcare, connecting to benefits, and achieving personal goals. This is meaningful, community-based work for someone who believes that every person deserves dignity, choice, and an opportunity to thrive. Housing First Plus provides immediate, low-barrier housing paired with intensive, wraparound support for individuals experiencing chronic homelessness who frequently interact with emergency and crisis systems. The "Plus" represents enhanced client support and dedicated landlord engagement strategies designed to promote long-term housing retention. As a Housing First Plus Case Manager, you'll provide intensive, community-based case management focused on housing stability, wellness, self-sufficiency, and each client's individual goals. You'll meet people where they are—literally and figuratively—and help remove barriers that stand between them and greater stability.

Requirements

High School Diploma or GED.
One (1) to three (3) years of social work, case management, homeless services, or related professional experience.

Nice To Haves

Practice trauma-informed care, harm reduction, and client-driven goal setting.
Work alongside healthcare providers, behavioral health professionals, housing partners, law enforcement, and community organizations.
Make a tangible contribution to Greensboro's commitment to equity, resiliency, and compassionate public safety.
Help advance the City's goal of increasing access to attainable housing and creating safe, sustainable neighborhoods.
Be part of an innovative program focused not just on housing placement, but on helping people stay housed and thrive.

Responsibilities

Conduct initial and ongoing assessments of activities of daily living, housing stability, strengths, needs, and barriers.
Develop individualized service plans in partnership with clients.
Provide intensive case management focused on housing retention, wellness, and long-term stability.
Help clients complete applications, gather documentation, enroll in benefits, and navigate complex systems.
Connect clients with medical care, behavioral health services, substance use resources, benefits, and other community supports.
Accompany clients to appointments, including healthcare, behavioral health, court, and benefits-related appointments, as appropriate.
Maintain frequent in-person engagement with assigned clients, including a minimum of three contacts per week per client through home visits and community-based outreach.
Provide crisis intervention and de-escalation support when needed.
Participate in case conferences and multidisciplinary team meetings.
Build strong working relationships with law enforcement, Downtown Ambassadors, Guilford County Continuum of Care partners, healthcare systems, behavioral health providers, and other community organizations.
Support landlord engagement through communication, conflict resolution, and lease-compliance education.
Participate in a 24/7 on-call rotation.
Maintain timely, accurate, and complete documentation in accordance with program and departmental standards.