Housing Case Manager

The Salvation Army USA Central Territory•Green Bay, WI

2d•$47,000 - $51,000•Onsite

About The Position

The Salvation Army is seeking a compassionate and organized Housing Case Manager to guide clients through their journey from housing instability to self-sufficiency. In this role, you'll provide individualized case management, connect clients with valuable community resources, and build strong partnerships with local agencies and housing providers. If you're driven to make a meaningful impact in the lives of others while working as part of a supportive, mission-focused team, we'd love to hear from you.

Requirements

Bachelor’s Degree in Social Work or related field.
Two years case management experience with experience in mental health and/or AODA experience preferred
Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Valid Wisconsin Driver’s License with clearance to drive from TSA’s insurance carrier.
Must obtain CPR/AED/First Aid with Naloxone certification for Adults, Children, and Infants within 60 days of hire.
Knowledge of principles and practices of social work and case management techniques relevant to the services offered.
Knowledge of Federal regulations (including HUD) and state laws applicable to the programs.
Knowledge of appropriate interviewing skills.
Knowledge of public and private social services providers within the community and community resources and programs available to clients with identified needs.
Knowledge of collaborative case planning.
Knowledge of de-escalation and crisis intervention techniques.
Knowledge of computer applications related to the work including skills in Microsoft Word and Excel, Internet and email.
Knowledge of record keeping principles and practices.
Knowledge of techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the phone.
Knowledge of programs and eligibility requirements for the Social Security Administration, State Medicaid and Badger Care, County Social Services, Foodshare and other relevant programs.
Ability to adhere to appropriate boundaries and ethics.
Ability to demonstrate sensitivity with clients of diverse socioeconomic backgrounds.
Ability to maintain confidentiality of information.
Ability to analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.
Ability to assess cases appropriately and utilize most appropriate community resources to provide effective client services.
Ability to use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to communicate exceptionally well orally, in writing and over the telephone.

Nice To Haves

Experience in mental health and/or AODA experience

Responsibilities

Interview and ascertain the needs of applicants seeking housing assistance and determine program eligibility.
Provide ongoing case management to clients by developing and monitoring individualized case plans designed to help clients achieve the highest level of self-sufficiency as they move through the Continuum of Care.
Provides follow-up case management services for a period of at least one year.
Identify and utilize additional community resources that will help clients. Refer clients to these services.
Record all data in electronic client management database.
Maintain financial guidelines when providing assistance in order to stay within budgeted allotments.
Reports monthly statistics and annual outcomes to the Director of Social Services.
Build and maintain rapport with community agency representatives and housing providers to ensure collaboration within the community. Attend monthly Brown County Homeless and Housing Coalition meeting, Brown County Social Services Providers meeting, Coalition subcommittee meeting, and other meetings as assigned.
Participates in professional development opportunities related to position.
Participates in seasonal activities/special events as requested by supervisor or Salvation Army Officer(s).