Housing Facilities Support Administrator (HFSA)

Internal•Bellingham, WA

18h•Onsite

About The Position

Under the general supervision of the University Residence Facilities Program Manager A, the HFSA supports University Residences by ensuring efficient, customer-focused daily operations across assigned residential community front desks, collaborating with campus partners to ensure that facilities support services are adequately performed for assigned areas. This position provides leadership and supervision to University Residences Facilities Assets Projects (URFAP) student staff, oversees administrative services related to mail and packages, keys, resources, occupancy, and building access, billing (damage, resources, credentials), and maintains compliance with University policies and procedures. The role ensures smooth housing operations through effective staff development, accurate data and record management, and proactive communication with residents, campus partners, and professional staff. In collaboration with occupancy, custodial, and residence life teams, the HFSA contributes to a safe, inclusive, and welcoming environment while supporting opening, closing, summer conference /emergency/guest housing, and other operational needs throughout the year. This is a state-classified position as Office Support Supervisor 1.

Requirements

High school diploma or equivalent
Two years of experience in a fast-paced office setting, including data entry and customer service
Demonstrated ability to work with diverse populations and provide inclusive, professional service
Proficiency with Microsoft Office (Word, Excel, Outlook)
Proven ability to manage tasks, prioritize work, and communicate effectively in writing
Ability to work independently and collaboratively within a team
Ability to travel across campus and work occasional evenings, weekends, or overtime as required

Nice To Haves

Training or demonstrated commitment to equity and inclusive practices
Experience living or working in university residential housing
Experience using Housing management systems (preferably StarRez) and other web-based administrative tools
Supervisory or lead experience, especially with student employees
Experience with occupancy, conference housing, or event coordination in a higher education environment
Ability to apply data-informed decision-making
Experience marketing services or information to diverse audiences

Responsibilities

Ensuring efficient, customer-focused daily operations across assigned residential community front desks.
Collaborating with campus partners to ensure that facilities support services are adequately performed for assigned areas.
Providing leadership and supervision to University Residences Facilities Assets Projects (URFAP) student staff.
Overseeing administrative services related to mail and packages, keys, resources, occupancy, and building access.
Managing billing (damage, resources, credentials).
Maintaining compliance with University policies and procedures.
Ensuring smooth housing operations through effective staff development, accurate data and record management, and proactive communication with residents, campus partners, and professional staff.
Contributing to a safe, inclusive, and welcoming environment while supporting opening, closing, summer conference /emergency/guest housing, and other operational needs throughout the year.