Housing Facilities Support Administrator (HFSA)

Western Washington University•Bellingham, WA

1d•Onsite

About The Position

Under the general supervision of the University Residence Facilities Program Manager A, the Housing Facilities Support Administrator (HFSA) supports University Residences by ensuring efficient, customer-focused daily operations across assigned residential community front desks. This role involves collaborating with campus partners to ensure that facilities support services are adequately performed for assigned areas. The HFSA provides leadership and supervision to University Residences Facilities Assets Projects (URFAP) student staff, and oversees administrative services related to mail and packages, keys, resources, occupancy, building access, and billing for damages, resources, and credentials. The position is responsible for maintaining compliance with University policies and procedures, and ensuring smooth housing operations through effective staff development, accurate data and record management, and proactive communication with residents, campus partners, and professional staff. In collaboration with occupancy, custodial, and residence life teams, the HFSA contributes to a safe, inclusive, and welcoming environment while supporting opening, closing, summer conference, emergency, and guest housing, and other operational needs throughout the year. This is a state-classified position as Office Support Supervisor 1.

Requirements

High school diploma or equivalent
Two years of experience in a fast-paced office setting, including data entry and customer service
Demonstrated ability to work with diverse populations and provide inclusive, professional service
Proficiency with Microsoft Office (Word, Excel, Outlook)
Proven ability to manage tasks, prioritize work, and communicate effectively in writing
Ability to work independently and collaboratively within a team
Ability to travel across campus and work occasional evenings, weekends, or overtime as required
Compliance with Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire
Requires a fingerprint background check

Nice To Haves

Training or demonstrated commitment to equity and inclusive practices
Experience living or working in university residential housing
Experience using Housing management systems (preferably StarRez) and other web-based administrative tools
Supervisory or lead experience, especially with student employees
Experience with occupancy, conference housing, or event coordination in a higher education environment
Ability to apply data-informed decision-making
Experience marketing services or information to diverse audiences

Responsibilities

Ensuring efficient, customer-focused daily operations across assigned residential community front desks
Collaborating with campus partners to ensure that facilities support services are adequately performed for assigned areas
Providing leadership and supervision to University Residences Facilities Assets Projects (URFAP) student staff
Overseeing administrative services related to mail and packages, keys, resources, occupancy, and building access
Overseeing billing (damage, resources, credentials)
Maintaining compliance with University policies and procedures
Ensuring smooth housing operations through effective staff development, accurate data and record management, and proactive communication with residents, campus partners, and professional staff
Contributing to a safe, inclusive, and welcoming environment in collaboration with occupancy, custodial, and residence life teams
Supporting opening, closing, summer conference /emergency/guest housing, and other operational needs throughout the year

Benefits

Benefits Overview for Classified Positions
This position is part of bargaining unit D and is covered by the collective bargaining agreement with Public School Employees of WWU

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