Housing Consultant

City of Toronto•Union, NJ

1d•Onsite

About The Position

Housing Consultants supervise a team responsible for administering and overseeing a portfolio that provides housing options and supports for diverse communities through funding partnerships. They lead the effective delivery of housing and homelessness programs and services in an environment that values continuous improvement, capacity building, and innovation. The role is with the Housing Secretariat, Housing Stability Services, and is based at Metro Hall, 55 John Street. It is a full-time temporary position for 12 months, with a Monday-to-Friday schedule of 35 hours per week. The salary range is $105,241 to $160,649 annually. The position is non-union.

Requirements

Post-secondary education in a discipline relevant to the position, or an equivalent combination of education and/or experience.
Considerable experience in project management, including the ability to manage complex projects in a fast-paced, high-profile environment.
Considerable stakeholder-relations experience and the ability to influence and negotiate outcomes effectively.
Considerable experience administering and delivering housing, housing benefits, grants to non-profits, or similar programs within a legislative or comparable accountability framework.
Experience managing, coordinating, and motivating staff; conducting performance appraisals; and managing labour relations matters.
Experience working with and interpreting financial and non-financial data and using it to assess program outcomes against established performance measures.
Excellent critical-thinking, initiative, and problem-solving skills.
Strong verbal and written communication skills, including summarizing information clearly and concisely and preparing and delivering presentations; political acuity.
Ability to work independently and as part of a team.
Strong interpersonal and conflict-resolution skills for handling sensitive issues with diplomacy, tact, and political acuity.
Ability to use electronic spreadsheets, word-processing software, and presentation software.

Responsibilities

Lead the delivery of funded programs and initiatives in accordance with divisional needs.
Manage relationships with community service providers, monitoring and evaluating service quality to help ensure the City’s interests and improved client outcomes are met.
Lead complex projects with staff teams, City divisions, and other governments to develop, implement, and manage housing and homelessness programs and services.
Supervise, motivate, and train assigned staff; support teamwork, work quality, organizational performance, continuous learning, and innovation.
Oversee legislated or contractual requirements of service providers and ensure compliance and financial accountability through risk management strategies, performance-data assessment, operational reviews, and written reports and recommendations.
Recommend or implement remedial action plans for service providers that do not meet legislative or contractual requirements.
Oversee contentious issues and serious occurrences related to housing and homelessness services, ensuring documentation, corrective action, and preventative strategies.
Communicate constructively with applicants, tenants, and other stakeholders; mediate and de-escalate situations as needed.
Build capacity and support continuous improvement in the community housing sector by advising service providers on program and financial administration, governance, and property management.
Develop, design, and deliver training and presentations on legislative or operational issues to stakeholders.
Work with auditors, engineers, legal representatives, and service-provider staff on service-delivery or compliance issues.
Develop and recommend policy, management-practice, performance-measure, quality-measure, and budget-submission options to improve divisional programs and services.
Participate in relevant professional development and learning opportunities.
Develop and manage planning tools and project or approval tracking mechanisms for quality assurance, risk management, budget, and compliance purposes.