HOUSING CASE WORKER- LCAC

Chautauqua Opportunities Inc•Jamestown, NY

1d•Onsite

About The Position

Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements.

Requirements

H.S. Diploma or equivalent required.
Minimum of one year of work experience in human, social or customer services required.
Strong interpersonal, communication and customer relations skills
Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
Ability to develop and maintain & engage in positive relationships with people from various backgrounds
Ability to lift up to and including 10-25 pounds of physical effort
Within one year, complete Financial Social Work training.
Within six months, complete HCV Specialist certification, if applicable.
Reliable transportation
Must be able to provide consistent even-tempered customer service at all times.
Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
Works compassionately with a diverse population.
Experience navigating community programs.

Nice To Haves

Associate’s degree in Sciences, Business, or Human Services preferred
Bilingual preferred

Responsibilities

Assist customers with creating individualized housing plans.
Determine eligibility for rental subsidy and assistance programs
Support customers in housing searches
Assist with providing educational workshops on tenant/landlord roles and responsibilities.
Maintains regular contact with local landlords and other housing service providers
Assist customers with basic budgeting activities
Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
Maintain knowledge and complies with regulations, policies and procedures.
Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
Verify customer contractual eligibility for services
Maintain customer contacts in accordance with assigned contractual and agency expectations
Calculate rental subsidy amounts
Maintain wait lists, as needed, within assigned services
As required by regulation or contract, perform electronic background checks and income verification of customers
Compilation and data accuracy checks for submission of reports in assigned contractual areas
Promotes agency mission.
Maintains confidentiality and complies with the code of ethics.
Maintains consistent professional customer service.
Job performance incorporates integrated service delivery model while promoting self-sufficiency.
Other duties as designated by supervisor