HOUSING CASE MANAGER

Care Resource Community Health Centers, Inc.•Fort Lauderdale, FL

3d•Hybrid

About The Position

This role involves coordinating housing opportunities, managing client caseloads, developing service plans, documenting client progress, managing resources, and ensuring client safety and well-being. The position requires a strong understanding of various housing programs and community services, as well as excellent communication and documentation skills. The case manager will empower clients to participate in their treatment planning and ensure timely and accurate record-keeping.

Requirements

Bachelors degree in Social Work or related field.
A minimum of (2) years of experience is required.

Responsibilities

Screen and assess new clients for HOPWA services and other housing stability services according to the intake schedule.
Complete applications for HOPWA programs and other housing programs.
Determine eligibility for HOPWA programs and other housing programs.
Identify resources and refer applicants to the appropriate housing programs.
Follow up with clients on housing stability (HOPWA and non-HOPWA housing).
Refer clients to Rapid Rehousing program.
Maintain an average annual active caseload as assigned by manager.
Act as a liaison when required to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care.
Ensure all documentation is timely, accurate, legible, and clear.
Empower clients to participate in their treatment planning as needed.
Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
Input client information using electronic data-entry according to agency and departmental guidelines.
Maintain an accurate record on time sheets reflecting time spent working within a program.
Prepare necessary program reports and records as requested by the supervisor and/or manager.
Maintain comprehensive knowledge of community services to apply knowledge of services to individual client needs.
Support billing through concurrent documentation of services provided and budget activities as required.
Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source.
Participate in agency developmental activities as requested.
Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines.
Understand and appropriately acts upon assigned role in Emergency Code System.
Understand and perform assigned role in agency’s Continuity of Operations Plan (COOP).
Greet internal or external customers with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listen to internal or external customers attentively, reassuring an understanding of the request and providing appropriate options or resolutions.
Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.
Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.
Prioritize internal or external customer requests to ensure prompt and effective responses are provided.
Other duties as assigned.