Housing Case Manager

Kitsap Community Resources • Bremerton, WA

1d • Hybrid

About The Position

Make a lasting impact in your community. Join Kitsap Community Resources as a Case Manager and work alongside individuals and families as they overcome challenges, achieve housing stability, and build a path toward long-term success. KCR offers comprehensive benefits including paid time off for vacation, sick days, and holidays, along with 100% employer-paid medical, dental, vision, life, and disability coverage for employees. In addition, we provide a 6.5% employer contribution to 401K after the first year, plus access to employee assistance, wellness initiatives, and professional growth and development training programs. Job Title: Housing Case Manager Department: Coordinated Entry and Supportive Housing Fixed Hourly Wage: $21.50 Position Type: Full Time, Non-Exempt, M-F Direct Supervisor: Supportive Housing Supervisor Work Environment: In person office setting, areas of which are open to the public. May commute for client visits. Job Summary Provide case management to households experiencing homelessness through our Supportive Housing Programs. Case Management includes meeting with, intake, and relationship building with clients in a variety of settings to assist with housing stability within program guidelines. Case management activities include, but are not limited to, establishing stability plans, budgeting, housing search, landlord mediation, document collection, benefit application assistance, crisis intervention, and more. Client barriers may include but are not limited to mental health, substance use disorders, eviction history, unemployment, and medical illnesses. The case manager will collaborate with other service providers in order to ensure each household is connected to the resources they desire for their success. KCR Mission, Vision, & Core Values Mission: Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability. Vision: We exist with a clear vision of creating a community where everyone has an opportunity to thrive. Core Values: Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest. Integrity – taking care to honor our commitments in an ethical manner Compassion – genuinely empathizing with those we serve Excellence – demonstrating a high level of performance in all we do Diversity – showing honor and respect to all individuals we serve Collaboration – so we seek out partnership opportunities Teamwork – supporting our employees and partners as we fulfill our mission

Requirements

• Lived Experience; High School Diploma or GED with 2+ years working experience may be substituted for educational requirements.
• Multi-lingual (especially Spanish).
• Experience working with individuals with high barriers to housing stability including mental health, substance use disorders, medical illness, familiar with resources for families or individuals who are low-income or unhoused, understand the socio-economic systems at the root causes of poverty.
• Capable of using Microsoft Office applications including Excel, Word, and Outlook.
• Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).
• Must demonstrate recognition and compassion for low-income peoples.
• Must be aware and sensitive to Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA)
• Demonstrated ability to input, aggregate and analyze data including generation of accurate and complete reports
• Demonstrated successful experience in preparing and processing documentation following relevant processes and guidelines (such purchase requests, requests for payment, etc.)
• Valid Washington State Driver’s License.
• Ability to obtain proof of insurability for operating an automobile.

Responsibilities

• Conduct client visits for each family on caseload when necessary, or when assigned for outreach.
• Service delivery of the Foundational Community Support (FCS) program for each qualified household on caseload including, but not limited to, submitting reauthorizations before expirations and meeting monthly FCS billing targets.
• Demonstrate personal compliance with KCR Polices & Procedures, grant guidelines, and federal & state regulations.
• Maintain recordkeeping and reporting systems to ensure accurate information, with timely completion and follow up.
• Daily web-based data entry.
• Works to complete screenings, ongoing assessments, household goals, household transitions, and other time sensitive requirements before deadlines.
• Work with individuals experiencing behavior health and substance use and other high-barriers.
• Provide direct services to unhoused, at-risk of becoming unhoused, and recently housed individuals
• Provide information and referrals to assist with stabilization process in locating and moving into permanent housing.
• Establish knowledge of and develop positive professional relationships with community programs and service providers to provide information to individuals
• Proactively reach out to and maintain communication by performing home visits (including hotels and encampments, phone calls, texts) when appropriate with clients.
• Ensure translation of knowledge to appropriate individuals.
• Communicate and collaborate with service providers across multiple agencies in order to connect individuals with appropriate care and services.
• Develop and utilize skills when working with individuals including trauma-informed care, motivational interviewing, progressive engagement and strength-based coaching.
• Help each household develop housing stabilization and goal planning.
• Work with Individuals, landlords, and community partners to ensure all program requirements are met.
• Maintain positive working relationships with other staff.
• Actively participate in a team-oriented approach including attending all required team meetings.
• Keep immediate supervisor promptly and fully informed of all salient information pertinent to the current discussion. Salient information includes prior case notes and suggested courses of action.
• Take prompt action when necessary.
• Prompt communication with supervisor regarding when work activities extend beyond KCR working hours.
• Seek out, participate in, and research for presentations in meetings, conferences, training sessions and workshop opportunities.

Benefits

• Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
• 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
• 6.5% Employer Contribution to 401K after first 12-18 months of employment
• Employee Assistance Program
• Employee Wellness Program
• Employee Growth & Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED