Housing Case Manager

Shelter Association of Washtenaw County•Ann Arbor, MI

7d•Hybrid

About The Position

Housing Case Managers are responsible for engaging with clients, assessing their individual situations and needs, creating person-centered housing and stability plans, providing referrals and support, and conducting follow-up. Housing Case Managers provide referrals for basic needs and prepare a plan with the client to identify safe and affordable housing as soon as possible. Case Managers provide assistance to those in need and do so with empathy and compassion. The position is salaried and exempt. The base annual salary is $48,960. This role is represented by our Union, the Delonis Workers United of Ypsilanti, an Industrial Workers of the World chapter. Please note SAWC greatly values lived experiences and considers it during the hiring process. We are a dynamic work environment that inspires hope in those we serve. Our building is open for operations 24/7; this role can work a majority of a daytime schedule but will require flexibility to work early mornings or evenings to better engage with clients on your caseload.

Requirements

Bachelor's or Associate's degree in human services or related field with experience working with vulnerable populations.
Proven track record of successfully working with diverse populations.
Excellent verbal and written communication skills.
Willingness to adhere to the NASW Code of Ethics.
Exhibita commitment to diversity and issues related to poverty.
Culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
Ability to multitask.
Computer skills with proficiency in Microsoft Office and use of the Internet in locating resources.
Reliable transportation.
Familiarity with issues related to homelessness.
Familiarity with community resources.
Good engagement skills.
Utilize good judgment.
Be both assertive and welcoming.
Ability to de-escalate conflict and manage crises.
Ability to work independently or as part of a team.
Mindful of personal boundaries, ethical obligations, and the primacy of client needs.
Commitment to economic justice, civil and human rights issues.
Mature in nature and professional in action.
Reliable and willing to work required shifts, including evenings and weekends.

Nice To Haves

Lived experiences are greatly valued and considered during the hiring process.

Responsibilities

Assist where necessary with the orderly running of the Delonis Center.
Manage assigned caseload of active cases of clients not primarily served in our residential program.
Transport clients as needed. A personal vehicle is likely needed; a company vehicle can be used if available.
Meet with clients in the community, as needed.
Maintain accurate, complete, and up-to-date client records and ensure compliance with funding guidelines through real-time data entries in the HMIS system.
Support other case managers, as needed.
Work weekends and evenings during winter months, and holidays, as assigned.
Perform other assignments as directed by supervisor.
Have a thorough understanding of and utilize community resources, as appropriate to client needs.
Familiarize and utilize SAWC’s Case Manager Manual.
Meet with client upon case assignment, as soon as possible after admission.
Conduct initial assessment of the client’s individualized needs, desires, strengths, and barriers.
Coordinate with specialty team members for client’s access to improved quality of life.
Create a monthly housing and stability plan with goals and timeframes.
Evaluate client’s needs regularly for duration of shelter stay.
Together with client, prepare the necessary action steps for client and case manager to achieve client goals.
Set up regular follow-up meetings with client, based on client’s programming.
Assess client progress and record in HMIS ServicePoint.
Assist client in housing search.
Assist clients in applying for disability income and other supportive benefits, as needed.
Follow up, recommending exit, or reevaluating plan as needed.
Attend and participate in Case Manager Meetings.
Working one Meal Service per week(Lunch or dinner).