Housing Case Manager

Westmoreland Community Action • Unity Township, PA

2d • $20 - $24 • Hybrid

About The Position

Westmoreland Community Action (WCA) is a non-profit organization dedicated to improving the quality of life and reducing poverty in the community by connecting individuals and families with opportunities and resources. Our Housing Programs specifically assist individuals and families in Westmoreland County by removing barriers to self-sufficiency. We offer a range of services including emergency supplies, transitional housing, rapid rehousing, permanent supportive housing, systems navigation, and street outreach. WCA's Housing Programs emphasize meaningful partnerships where participants are respected, valued, and trusted, fostering growth and contribution to society. The Housing Coach utilizes a person-centered, trauma-informed approach, committed to diversity, equity, and inclusion, aiming to ensure all participants achieve stable, permanent housing and the skills for independence.

Requirements

• Experience working with individuals experiencing homelessness/housing instability.
• Experience implementing trauma-informed care.
• Ability to maintain accurate case documentation and records.
• Ability to work cooperatively with other social service providers and government agencies.
• Willingness to work a flexible schedule within a 40-hour work week as program needs dictate.
• Computer literacy with a working knowledge of Microsoft Word, Excel and Outlook.
• Ability to communicate effectively both orally and in writing.
• Strong organizational skills.
• Ability to set professional boundaries.
• A valid driver’s license and car insurance to meet agency insurance requirements.
• Bachelor’s degree with major course work in either sociology, social work, psychology, counseling, education or other related field or two years of experience in public or private human services, of which one year must be mental health direct care experience.
• A combination of education, training, work experience and/or lived experience will be considered.
• Act 33, 34 and FBI Clearances.
• Push/pull, lift/move up to 25 pounds.
• Perform moderately difficult manipulation - typing, writing, filing.
• Perform tasks which require foot and/or hand/eye coordination - driving a car, computer data entry.
• Walk, stand, sit for prolonged periods of time, drive.
• Articulate with extreme accuracy – employee/participant relations, phone contact.
• Read small print, drive a car.
• Able to receive verbal information with some background noise.
• Able to concentrate on moderate to fine detail with constant interruption.
• Able to remember multiple verbal and written task-assignments given at beginning of a period extending over long period of time.
• Indoor/outdoor work.

Nice To Haves

• Knowledge of WCA Agency programs.
• Knowledge of Local, state, and/or federal housing regulations.
• Knowledge of WCA Housing program structure and guidelines.
• Knowledge of Social services structure and access points.
• Skills in Microsoft Office software including Excel, Word, PowerPoint, Teams, SharePoint, and Outlook, case management and CRM software and updating.

Responsibilities

• Develop rapport, build motivation, and coach participants to meet their goals.
• Provide trauma-informed care case management.
• Utilize motivational interviewing techniques.
• Apply positive youth development principles.
• Employ person-centered approach and techniques.
• Implement Housing First practices.
• Maintain case file documentation and data collection.
• Work with Local Education Agencies and contacts to assist families with school enrollment and ensure school attendance.
• Effectively communicate verbally with individuals and groups, including program participants, property owners, funders, and other partner agency staff, and external stakeholders.
• Meet with consumers in various home, community, and office settings.
• Effectively manage case dynamics and maintain open communication with supervisor.

Benefits

• 100% Employer paid Dental, Vision, Life Insurance, Short Term Disability and Long Term Disability Policies.
• Employer pays 80% of individual Medical Insurance Premium.
• 15 paid Holidays.
• 10 days of vacation in first year of employment.
• 3.69 hours of sick time accrued per pay period.
• 8% retirement match after 1 year and 1000 hours of service.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree