Housing Case Manager

Illumination Health + Home • Stanton, CA

2d • $22 - $25 • Onsite

About The Position

Every person deserves compassion, dignity, and the safety of a place to call home. Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Housing Case Managers are responsible for providing comprehensive case management services to individuals experiencing homelessness or at risk of homelessness. This role involves a combination of advocacy, direct support, and resource coordination to meet the varied needs of clients. Key responsibilities include conducting assessments, implementing harm reduction strategies, delivering trauma-informed care, intervening in crises, and coordinating resources. The goal is to empower clients to attain self-sufficiency by equipping them with essential life skills and support needed to achieve housing stability and secure permanent housing.

Requirements

• Possess a valid CA Driver’s License and have eligibility for Company vehicle insurance.
• High school Diploma or equivalent.
• Professional verbal and written communication skills.
• Have access to a vehicle.
• Proficiency in Microsoft Office/Teams (Mail, Docs, Sheets, Calendar).
• Act in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
• Accept personal responsibility and accountability for performance of duties.

Nice To Haves

• At least 6 months to 1 year of previous case management experience.
• Experience working in a non-profit or community-based organization with homeless individuals and/or families experiencing literal or at-risk homelessness.
• General understanding of community supports programs.

Responsibilities

• Maintain a caseload between 30-35 clients.
• Establish and execute an individualized housing plan, tenant screening and tenant assessments.
• Engage with clients on a weekly basis.
• Have successful interactions with clients and/or members of the care team weekly, totaling four days of service per month, utilizing three different methods of communication (telephonic, electronic, or written).
• Identify a minimum of three independent living skills or goals in 100% of client care plans accompanied by actionable steps. Milestones will be considered complete once each living skill or goal has been successfully achieved.
• Engage clients in person at least once a month.
• Enter notes into the Electronic Health Record (EHR) in the client's profile within 24 to 48 hours following any engagement or contact with the client.
• Connect clients with local community resources and offer referrals to other agencies for additional housing opportunities.
• Assist with unit applications and provide transportation for clients to property viewings.
• Attend Interdisciplinary Care Team meetings on a weekly basis to evaluate client goals and track the completion of action items.
• Monitor progress by utilizing the Electronic Health Record (EHR) and Homeless Management Information System (HMIS) databases to uphold accurate client information and program data.
• Link clients to resources to address psycho-social and daily needs such as health care, food, hygiene items.
• Perform crisis intervention, as necessary, and counsel clients with confronting issues adversely affecting their lives, such as mental illness, addiction and abuse.
• Enroll families & individuals into the Homeless Management Information System through the Coordinated Entry System (CES).
• Attend training sessions to remain informed about housing laws, trauma-informed care practices, and harm reduction strategies annually.
• Network with landlords/property managers and other community entities.
• Conduct health and housing quality standards (if applicable) walk through of prospective units.
• Confirm the client’s move-in costs and collect all supporting documents, including but not limited to the W-9 form and the signed rental agreement.
• Understand fair housing laws, local housing laws and various housing programs within the community.
• Maintain confidentiality of work-related information and materials.
• Maintain client PIF according to HIPPA.

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED