Housing Case Manager

Prudence Crandall Center Inc•Bristol, CT

2d•Onsite

About The Position

The primary role of the RRH Case Manager is to provide rapid rehousing advocacy and case management services to survivors of domestic violence and/or human trafficking. Case management utilizes a Housing First philosophy, includes trauma-informed, resiliency-focused and survivor-centered approaches to stabilize housing, rebuild self-esteem, develop essential life skills, and establish financial independence. This is achieved by supporting a client's goals to increase income and self-sufficiency. Additionally, the advocate will provide survivors and their children with counseling, risk assessment, safety planning, goal setting, and referrals to other support services.

Requirements

Two years' experience in client advocacy, counseling, supportive housing or similar setting
Strong interpersonal and communication skills
Ability to work independently and as part of a team
Ability to accept responsibility and follow through with assignments
Experience or demonstrated interest in domestic violence and residential programs
Willingness to learn how to navigate multiple systems including housing, health, employment, substance use disorder treatment and government benefits
Willingness to fully support the mission of the organization
Local travel necessary
Reliable transportation required

Nice To Haves

Bachelor's degree
Bilingual (Spanish & English)

Responsibilities

Provide services that are client-centered, trauma-informed and resiliency-focused
Ensure client confidentiality (as outlined in CGS 52-146K and PCC's confidentiality policy)
Ensure compliance with funding requirements and contracts and PCC's policies and procedures
Work collaboratively with PCC staff, CT Coalition Against Domestic Violence (CCADV) staff, and other community service providers to address client needs
Complete intakes, assessments, and screenings to determine housing eligibility based on HUD and CT Department of Housing (DOH) guidelines
Complete survivor-centered, strengths-based housing plans that identify barriers to housing and set a path to housing stability; reviewed and updated monthly
Support survivors in designing and implementing safety plans and housing risk assessments
Provide home visits or community visits, safety permitting, at a minimum of once per month, with each enrolled survivor
Provide case management services focused on increasing income, accessing long-term housing subsidies, establishing and/or expanding family and community-based supports, and assisting in increasing access to community services
Develop and/or maintain a relationship within the homeless service system
Assist in program development and quality assurance activities
Assist survivors with locating available housing, the leasing process, landlord mediation, and tenant/landlord rights and responsibilities
Submit requests for rental payments for enrolled survivors
Assist with protective/restraining orders and other court matters
Arrange for emergency medical services or law enforcement services as needed
Provide/arrange transportation for clients as needed
Other duties as assigned
Maintain accurate and up to date files and records to include required documentation and confidential case management notes
Complete and submit: Timesheets and monthly Personnel Activity Reports (PARs), Annual reports as needed, RRH HMIS quarterly reports
Document all client and program data in EmpowerDB within 48 hours of contact
Acquire and maintain certification as a Domestic Violence Counselor
Attend local CAN meetings
Participate in the annual Point-in-Time count
Attend CCADV, HUD-related and DOH trainings and workshops related to housing
Assist in additional agency operations as requested
Actively participate in staff trainings and meetings
Assist in fundraising and community awareness activities
Record and compile statistics as required