Housing Advocate Team Lead - Swing - GMRC

The Road Home•Salt Lake City, UT

1d•Onsite

About The Position

The Housing Advocate Team Lead provides trauma-informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. The role combines guest services with operational oversight, including conflict resolution, facility safety and maintenance, boundary enforcement, staff mentoring, and task delegation. The Team Lead documents incidents, tracks guest needs, upholds Housing Focused principles, and helps foster a welcoming environment. The position collaborates with emergency services, supports the Shift Supervisor, and assumes leadership responsibilities during crises or as needed. This is an in-person, full-time position at the Gail Miller Resource Center in Salt Lake City, Utah. The swing shift runs from 3:00 p.m. to 11:30 p.m., Saturday through Wednesday, with Thursday and Friday off; weekends are required. The position is non-exempt, Grade 5, with a starting salary of $17.85. It reports to the Housing Advocate Supervisor. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.

Requirements

Experience working with diverse and/or vulnerable populations is preferred.
High school diploma or GED is preferred.
Remain calm and professional during high-pressure and unpredictable situations.
Engage respectfully and effectively with people of different races, socioeconomic backgrounds, and cultures.
Exercise discretion and independent judgment to make sound decisions, including without immediate supervision.
Listen actively, demonstrate empathy, and provide supportive assistance to guests.
Work effectively in a fast-paced, dynamic environment and manage multiple tasks.
Set and maintain appropriate boundaries with guests while demonstrating respect and empathy.
Use knowledge of community resources to connect guests with relevant support services.
Demonstrate strong interpersonal skills and the ability to work with diverse populations.
Communicate clearly and provide attentive customer service, handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs and skills, including email and spreadsheets.
Accept supervision, direction, and feedback openly.
Communicate clearly and effectively with clients, coworkers, and supervisors verbally and in writing.
Lift and move items weighing up to 50 pounds.
Sit, stand, and move for at least an hour at a time or more; bend, squat, kneel, twist, push, pull, and use stairs or steps.
Wear OSHA-required protective gear.
Pass a pre-employment background check and drug screening.
Be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.
Work the Saturday-through-Wednesday swing schedule, including weekends.

Nice To Haves

Experience working with diverse and/or vulnerable populations.
High school diploma or GED.

Responsibilities

Perform Housing Advocate duties in addition to lead-level supervisory and operational tasks.
Collaborate with the team to support guests and maintain a safe, welcoming shelter environment.
Provide kind, trauma-informed customer service and help guests understand and follow shelter rules and procedures.
Maintain the cleanliness and organization of the shelter, including dormitories and common areas.
Answer phones, take accurate messages, and assist with management and storage of guest belongings.
Write detailed incident reports, track guest stays, and support the bed-assignment process.
Support the Shift Supervisor and assume lead responsibilities when necessary, including during emergencies.
Assist in training new staff, provide constructive feedback, and lead a team of up to 10 people.
Collaborate with emergency services and internal departments to coordinate guest support.
Attend required meetings and assist with hiring processes and staff-support initiatives as requested.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, and CPR.
Participate in emergency drills and environmental safety activities as required.
Follow agency security, safety, and sanitation protocols to maintain a clean and secure environment.
Maintain regular and reliable attendance.
Honor the backgrounds, identities, and experiences of people served and foster belonging across ethnic and cultural heritages.
Implement Housing Focused principles, risk-management strategies, and high-access services.
Maintain healthy boundaries using trauma-informed approaches.
Perform other duties as assigned.