Housing Advocate Supervisor - Swing Shift - GMRC

The Road Home•South Salt Lake, UT

5d•Onsite

About The Position

The Housing Advocate Supervisor provides leadership, guidance, and daily support to front-line Housing Advocate staff serving individuals and families seeking shelter at The Road Home’s Gail Miller Resource Center. The role helps ensure guests experience a safe, welcoming, trauma-informed environment and receive high-quality shelter services. As part of a cohesive supervisory team, the supervisor models compassionate engagement, supports staff with problem-solving during challenging situations, and fosters respect and professionalism. This is an in-person, full-time position with a 3:00 p.m. to 11:30 p.m. schedule and a flexible schedule designation. The role reports to the Associate Director.

Requirements

Experience working with diverse and/or vulnerable populations is preferred.
At least one year of direct supervisory or leadership experience is preferred.
Experience in shelter services, crisis response, social services, customer service, or another fast-paced, people-centered environment is preferred.
Ability to lead meetings, facilitate group discussions, and communicate information clearly across multiple shifts.
Experience collaborating with external partners and internal departments to support coordinated service delivery.
Strong documentation and reporting skills, including clear, professional, and objective written communication.
Experience coordinating staff schedules, monitoring shift coverage, and responding to staffing needs in real time.
Ability to support diverse front-line staff in a fast-paced environment.
Ability to remain calm and supportive during crises or high-stress situations and use trauma-informed practices.
Ability to de-escalate challenging situations with professional and compassionate engagement.
Strong problem-solving and decision-making skills, including prioritizing tasks and responding quickly to operational needs.
Ability to maintain professional boundaries and confidentiality.
Strong interpersonal skills and ability to work with diverse populations.
Ability to provide thoughtful customer service and handle difficult situations with professionalism, patience, and empathy.
Basic computer skills, including use of email and spreadsheets.
Ability to accept supervision, direction, and feedback with openness.
Clear and effective verbal and written communication with clients, coworkers, and supervisors.
Must pass a pre-employment background check and drug screening.
Ability to lift and move items up to 50 pounds, including guest belongings.
Ability to sit, stand, and move for at least an hour at a time or more; bend, squat, kneel, twist, push, pull, and use stairs or steps.
Must wear OSHA-required protective gear for safety.

Nice To Haves

Experience working with diverse and/or vulnerable populations.
High school diploma or GED.
At least one year of direct supervisory or leadership experience.
Experience in shelter services, crisis response, social services, customer service, or another fast-paced, people-centered environment.

Responsibilities

Provide direct supervision, guidance, coaching, and support to front-line staff.
Collaborate with shelter supervisors to ensure guests receive trauma-informed, person-centered services.
Help maintain a clean, safe, and welcoming environment; identify facility or staffing needs and communicate them to the Director.
Identify and share community resources that may support guests’ basic needs and housing goals.
Provide leadership-team feedback on staff performance, guest concerns, and opportunities to strengthen shelter services.
Support Housing Advocates with challenging guest interactions, problem-solving barriers, and advocacy.
Ensure safety-related reports, incident reports, and other critical documentation are completed accurately.
Coordinate with shelter supervisors and the Director on guest needs across agency departments and with community partners.
Facilitate daily shift-change meetings and promote consistent communication across shifts.
Attend weekly supervisory meetings and other required meetings.
Manage weekly staff schedules, maintain adequate coverage in compliance with shelter licensing requirements, and provide coverage when minimum staffing is not met.
Review and approve staff timesheets and complete administrative paperwork and departmental reports accurately and on time.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, and CPR.
Participate in emergency drills and environmental safety activities as required.
Follow security, safety, and sanitation protocols and maintain regular, reliable attendance.
Hire, train, mentor, and support team members; delegate tasks and distribute workload equitably.
Give regular constructive feedback, hold one-on-one meetings, resolve conflicts, and conduct employee evaluations.
Develop performance improvement plans and corrective actions when needed, with measurable goals and support for staff.
Monitor mandatory training completion and maintain accurate participation records; track and report team performance metrics as needed.
Advocate for staff needs while balancing operational priorities and collaborate across departments to align team goals with the organizational mission.
Model trauma-informed leadership, uphold agency policies, and foster belonging while honoring the backgrounds and identities of those served.
Implement Housing Focused principles, risk-management strategies, and high-access services; maintain healthy boundaries in interactions.
Perform other duties as assigned.