Houseperson

The Cliffs Hotel and Spa•Pismo Beach, CA

17h•Onsite

About The Position

The Houseperson assists in all functions of the Housekeeping Department (Guest Rooms, Public Spaces, Laundry) to maintain guest rooms, lobbies, working areas, meeting spaces, and the overall hotel premises in general, in a clean and orderly manner. They will execute their responsibilities while upholding The Cliffs' Mission, Values, and Forbes Standards.

Requirements

High school diploma or equivalent.
Working knowledge of guest services in a luxury hotel setting
Excellent command of English language
Ability to work with people effectively.
Ability to multitask and work in mentally demanding situations.

Nice To Haves

Previous housekeeping-related experience desired.

Responsibilities

Make Baskets for Room Attendants and deliver Baskets to designated areas
Stock storage rooms with linen and paper supplies
Allocate amenities to Room Attendants
Strip rooms, removing soiled laundry and transport to laundry room
Remove dirty dishes from rooms and returns to restaurant's dishpit
Removes trash from rooms and places in appropriate area
Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
Delivers all special guest requests as needed (cribs, rollaways, microwaves, fridges, etc.) with anticipatory service, adding a +1 when appropriate
Delivers supplies as needed to all Housekeepers
As necessary assists Room Attendants or Public Attendants with cleaning
At the end of the day responsible for picking up empty baskets and ensures that their designated area is left clean (without laundry, trash, baskets or vacuums left behind)
Attend staff meetings and trainings to learn current hotel information
Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Assists in other areas of the department as needed.
Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.
Complete all other duties as assigned by manager