Houseperson

MCR • Charlotte, NC

1d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role contributes to Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork. The Houseperson is responsible for storing and retrieving luggage, cleaning and maintaining guest hallways, stairwells, service areas, and ice rooms. They also collect trash from exterior receptacles, parking lots, swimming pool areas, and common grounds, ensuring all front and back of house areas are well-organized and clean. Additionally, they collect trash and soiled linen from housekeepers and deliver it to the laundry room. Monitoring the placement and condition of public space furniture and reporting issues to management is also part of the role. The Houseperson maintains stock levels in guest floor linen closets and guest amenities, replenishing amenities and supplies in assigned guestrooms, and stocking and maintaining the housekeeping cart. All Team Members are expected to greet guests happily, use guest names, contribute to guest satisfaction, handle challenging situations, have strong hotel knowledge, support events, understand relevant technology, and answer calls professionally. Cleanliness is a team effort, requiring everyone to pitch in to clean guest rooms and public spaces as needed. Operational checklists must be completed accurately, handover reports must be on time, and a flawless uniform is required. Communication among team members should be clear, honest, and professional, with a 'Can Do Attitude' and commitment to collaboration.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Strong knowledge of all features of the hotel facility and amenities.
• Awareness and support for all groups and events at the hotel.
• Understanding of relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Always greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace.
• Store and retrieve luggage or packages for guests in storage areas, as needed.
• Clean and maintain the guest hallways, stairwells, service areas and ice rooms.
• Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds.
• Ensure all front and back of house areas are well-organized and clean.
• Collect trash and soiled linen from the housekeepers and deliver to laundry room.
• Monitor placement and condition of public space furniture, report issues to management.
• Maintain stock levels in guest floor linen closets and guest amenities.
• Replenish amenities and supplies in assigned guestrooms.
• Stock and maintain housekeeping cart.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed